Service Support Officer
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £25,583 to £25,989 per year, pro rata |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Aberaeron, Ceredigion |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Cyngor Sir Ceredigion County Council |
| Job type: | Permanent |
| Job reference: | REQ106205 |
Summary
We are seeking to recruit a Service Support Officer to join the Corporate Service Support team on a full-time permanent basis. The role will provide an agile administrative support function to support the delivery of Council services.
About the Role:
The Service Support Officer will support two separate Council teams on a day-to-day basis; the Targeted Care and Enablement team and Highways and Environmental Services/Property Services.
The Targeted Care and Enablement team provide a short intensive enablement service for people with disabilities and those who are frail and recovering from illness or injury. The team focuses on helping people to restore an optimum level of independent functioning and those that have been identified with ongoing needs of care and assistance.
On a typical working day as part of the Targeted Care and Enablement team, you will be required to process referrals, create and send contracts to agencies, collate data, input case notes into specialised systems and process documents required for agencies to commence packages of care.
The Highways and Environmental Service is multi-discipline and has a very specialised and diverse range of services involving matters ranging from Engineering (e.g. Planned and Reactive Highway Maintenance, Road Closures and Streetworks) to Local Environment Services (e.g. Waste Management, Corporate Passenger Transport and Harbours). The service also has responsibility for the authority’s Cemeteries, and process burial and memorial requests.
Property Services are also multi-discipline and focus on supporting the Council’s programme through Project Management; Property and Building Maintenance; Facilities Management (Cleaning Services); Carbon Management; and the Efficient Use of Council Property.
You will be expected to undertake various administration duties across both teams including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated with a busy office environment.
About the Candidate:
We are seeking an individual who possesses a minimum level of 5 GCSE’s or equivalent, including English & Maths at grade C or above.
The following qualities are required for the post including:
• ability to work within multi-disciplinary teams
• ability to work under pressure to meet deadlines
• ability to analyse the impact of problems and prioritise
• good numeric and analytical skills
• understanding of data security and how that relates to data disclosures
• must be able to handle sensitive information with professionalism and maturity
• to work with staff at all levels throughout the authority
• good customer care skills; diplomacy, tact and ability to resolve conflict
The candidate will need to be flexible and adaptable as there will be the requirement for the postholder to move between teams dependent on service needs and to manage increased workloads and provide cover for other team members. The candidate will need to be helpful and understand the importance of providing good customer service.
The opportunity would suit someone with a methodical approach to work, good attention to detail and excellent IT skills. As a minimum requirement for the Welsh language, the successful candidate must have the ability to understand and contribute to a conversation with internal staff and the general public and be able to understand basic Welsh written correspondence.
Please see our careers website for the Job Description and Person Specification.
An opportunity for a job share will also be considered.
For further information please contact: Anwen Thomas, Anwen.Thomas3@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
About the Role:
The Service Support Officer will support two separate Council teams on a day-to-day basis; the Targeted Care and Enablement team and Highways and Environmental Services/Property Services.
The Targeted Care and Enablement team provide a short intensive enablement service for people with disabilities and those who are frail and recovering from illness or injury. The team focuses on helping people to restore an optimum level of independent functioning and those that have been identified with ongoing needs of care and assistance.
On a typical working day as part of the Targeted Care and Enablement team, you will be required to process referrals, create and send contracts to agencies, collate data, input case notes into specialised systems and process documents required for agencies to commence packages of care.
The Highways and Environmental Service is multi-discipline and has a very specialised and diverse range of services involving matters ranging from Engineering (e.g. Planned and Reactive Highway Maintenance, Road Closures and Streetworks) to Local Environment Services (e.g. Waste Management, Corporate Passenger Transport and Harbours). The service also has responsibility for the authority’s Cemeteries, and process burial and memorial requests.
Property Services are also multi-discipline and focus on supporting the Council’s programme through Project Management; Property and Building Maintenance; Facilities Management (Cleaning Services); Carbon Management; and the Efficient Use of Council Property.
You will be expected to undertake various administration duties across both teams including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated with a busy office environment.
About the Candidate:
We are seeking an individual who possesses a minimum level of 5 GCSE’s or equivalent, including English & Maths at grade C or above.
The following qualities are required for the post including:
• ability to work within multi-disciplinary teams
• ability to work under pressure to meet deadlines
• ability to analyse the impact of problems and prioritise
• good numeric and analytical skills
• understanding of data security and how that relates to data disclosures
• must be able to handle sensitive information with professionalism and maturity
• to work with staff at all levels throughout the authority
• good customer care skills; diplomacy, tact and ability to resolve conflict
The candidate will need to be flexible and adaptable as there will be the requirement for the postholder to move between teams dependent on service needs and to manage increased workloads and provide cover for other team members. The candidate will need to be helpful and understand the importance of providing good customer service.
The opportunity would suit someone with a methodical approach to work, good attention to detail and excellent IT skills. As a minimum requirement for the Welsh language, the successful candidate must have the ability to understand and contribute to a conversation with internal staff and the general public and be able to understand basic Welsh written correspondence.
Please see our careers website for the Job Description and Person Specification.
An opportunity for a job share will also be considered.
For further information please contact: Anwen Thomas, Anwen.Thomas3@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
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