Customer Service Administrator
| Posting date: | 14 August 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 22 August 2025 |
| Location: | Brigg, North Lincolnshire |
| Remote working: | On-site only |
| Company: | British Garden Centres |
| Job type: | Temporary |
| Job reference: |
Summary
Customer Service Administrator
Part Time Hours Temporary Contract
British Garden Centres are going through a period of sustained growth, and we currently have a Part Time Customer Service Administrator role available, based on a temporary contract basis with some essential weekend working.
This is for a 3 day working week, rotating days with every other Saturday making up one of the days. 9.30am – 2.30pm. As we approach our busy Festive Season this could increase to a 4 day week and will also include the need to work Sundays.
Based at Brigg Garden Centre, this is a fast paced and busy environment where you will be working in a small team dealing with customer enquiries, event bookings and supporting with basic marketing duties.
Key Skills and Attributes:
• Excellent Communication: Friendly, approachable, and patient, with the ability to communicate effectively with individuals at all levels.
• Accountable & Responsible: Demonstrates a strong sense of ownership and reliability in all tasks.
• Teamwork & Flexibility: Adaptable and cooperative, thrives in collaborative environments and contributes positively to team dynamics.
• Calm Under Pressure: Skilled at prioritising workloads and maintaining focus in high-pressure situations.
• Accuracy & Numeracy: Strong numerical skills with a keen eye for detail; proficient in Excel creating, manipulating, and interpreting spreadsheets and with the ability to present the data.
• IT Proficiency: Confident user of a range of IT systems, with strong digital literacy and the ability to learn new tools quickly.
• Time Management: Organised and efficient, with the ability to meet deadlines and manage multiple responsibilities simultaneously.
• Collaborative: Builds positive working relationships with colleagues at all levels of an organisation.
• Problem Solving & Learning: Analytical thinker with a proactive approach to problem solving and a continuous desire to learn and improve.
Key Responsibilities:
• Responding promptly and professionally to customer enquiries via telephone, social media, and email.
• Collaborating with team members across our British Garden Centres group to resolve customer issues efficiently and effectively.
• Managing event bookings, queries, and amendments through various internal systems.
• Compiling and producing reports using relevant data and systems.
• Maintaining and updating Family Card records, and addressing related customer queries.
• Providing support across a range of customer service and marketing activities.
• Ensuring the confidentiality and security of sensitive records and financial information.
• Identifying and reporting trends in customer feedback to support continuous service improvement.
What we offer:
Benefits include onsite car parking and staff discount for our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park. If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
To apply:
Please send your CV to: Nicola Moore – nmoore@britishgardencentres.com
Applications close – Friday 22nd August 2025
If you’re application is successful, someone from the management team will be in touch with you.
Part Time Hours Temporary Contract
British Garden Centres are going through a period of sustained growth, and we currently have a Part Time Customer Service Administrator role available, based on a temporary contract basis with some essential weekend working.
This is for a 3 day working week, rotating days with every other Saturday making up one of the days. 9.30am – 2.30pm. As we approach our busy Festive Season this could increase to a 4 day week and will also include the need to work Sundays.
Based at Brigg Garden Centre, this is a fast paced and busy environment where you will be working in a small team dealing with customer enquiries, event bookings and supporting with basic marketing duties.
Key Skills and Attributes:
• Excellent Communication: Friendly, approachable, and patient, with the ability to communicate effectively with individuals at all levels.
• Accountable & Responsible: Demonstrates a strong sense of ownership and reliability in all tasks.
• Teamwork & Flexibility: Adaptable and cooperative, thrives in collaborative environments and contributes positively to team dynamics.
• Calm Under Pressure: Skilled at prioritising workloads and maintaining focus in high-pressure situations.
• Accuracy & Numeracy: Strong numerical skills with a keen eye for detail; proficient in Excel creating, manipulating, and interpreting spreadsheets and with the ability to present the data.
• IT Proficiency: Confident user of a range of IT systems, with strong digital literacy and the ability to learn new tools quickly.
• Time Management: Organised and efficient, with the ability to meet deadlines and manage multiple responsibilities simultaneously.
• Collaborative: Builds positive working relationships with colleagues at all levels of an organisation.
• Problem Solving & Learning: Analytical thinker with a proactive approach to problem solving and a continuous desire to learn and improve.
Key Responsibilities:
• Responding promptly and professionally to customer enquiries via telephone, social media, and email.
• Collaborating with team members across our British Garden Centres group to resolve customer issues efficiently and effectively.
• Managing event bookings, queries, and amendments through various internal systems.
• Compiling and producing reports using relevant data and systems.
• Maintaining and updating Family Card records, and addressing related customer queries.
• Providing support across a range of customer service and marketing activities.
• Ensuring the confidentiality and security of sensitive records and financial information.
• Identifying and reporting trends in customer feedback to support continuous service improvement.
What we offer:
Benefits include onsite car parking and staff discount for our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park. If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
To apply:
Please send your CV to: Nicola Moore – nmoore@britishgardencentres.com
Applications close – Friday 22nd August 2025
If you’re application is successful, someone from the management team will be in touch with you.