Medical Secretary
| Posting date: | 13 August 2025 |
|---|---|
| Salary: | £13.46 per hour |
| Additional salary information: | £13.46 an hour |
| Hours: | Full time |
| Closing date: | 30 August 2025 |
| Location: | Norwich, NR1 4NU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5800-25-0014 |
Summary
Key Responsibilities: Administrative Support: Manage patient records, ensuring they are accurate, up-to-date, and securely stored. Prepare and type correspondence, reports, and other documents, such as reports and referrals as required. Ensure documents are scanned and actioned within a timely manner Handle incoming and outgoing mail, emails, and telephone calls. Maintain and update practice databases and filing systems. Appointment Management: Schedule and manage patient appointments, ensuring efficient use of practice resources. Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments. Patient Liaison: Greet and assist patients, providing a friendly and professional service. Manage patient inquiries, resolving issues promptly and effectively. Ensure patient confidentiality and privacy are maintained at all times. Communication: Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care. Communicate effectively with patients, providing clear and accurate information. Assist in the preparation and distribution of practice newsletters and other communications. Office Management:. Ensure the practice environment is clean, tidy, and well-organised. Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice. Compliance and Confidentiality: Adhere to practice policies and procedures, including data protection and health and safety regulations. Maintain strict confidentiality regarding patient information and practice operations.