Service Transition Manager
| Posting date: | 12 August 2025 |
|---|---|
| Salary: | £42,614 to £45,081 per year |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | FY4 5ES |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 416746/2 |
Summary
If so, this opportunity could be for you!
The Service Transition team are the final “gateway” before any new service/product enters into production. As a Service Transition Manager, you will be in the thick of it, working with Service Design Managers and operational leads. Ensuring live service is protected, building support models, running Early Life Support and completing other assurance related activities.
The role of Service Transition Manager is aligned to the ITIL Service Management framework. Therefore, as a Transition Manager, you will work closely with Service Design and various IT Operations teams.
- Responsible for transition scheduling, planning, prioritisation, risk management and dependencies to ensure effective transition across multiple projects and divisions. To ensure the new/updated services/products are supported with the right level of knowledge and documentation. To own issues until a new owner has been found or the problem has been mitigated and/or resolved.
- Responsible for ensuring service transition, quality assurance checks are carried out. Adhere to the Department’s service integration processes, Identifying any gaps, abnormalities, or risks.
- Ensures development functions within a project produce the required transition deliverables, so that new Services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Operating Level Agreements (OLAs).
- Identifies improvements and supports proposed solutions through to implementation. Introduces more effective and efficient technologies to deliver increased automation.
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