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Outpatient Booking Services Support Clerk
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 18 August 2025 |
| Location: | Norwich, NR1 1QQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9234-25-0459 |
Summary
Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments. To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS. To support the booking of new follow-up and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date. Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient. Dealing with both telephone and post appointment requests and queries for any new and follow-up appointments. To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking, full booking, PAS and eRS. To support the booking of new and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways. Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient. To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.