Closures Agent
| Posting date: | 11 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Leicester, LE3 8RA |
| Company: | Leicestershire County Council |
| Job type: | Permanent |
| Job reference: | 5859 |
Summary
Organisation: Leicestershire County Council
Work Location: Leicestershire County Council, County Hall, Glenfield, Leicester LE3 8RA
Worker Category: Hybrid Worker
Salary: £25,995 - £26,409 per annum (pro rata for part time)
Working Hours: Monday - Thursday 8:30 - 17:00 and Friday 8:30 - 16:30
Contract Type: Permanent
Closing Date: 22nd August 2025
Interview Date(s) TBC
Are you looking for a rewarding career where you can make a difference?
25 days Annual Leave + 8 Bank Holidays
Attractive Local Government Pension Scheme
EMSS are looking for x1 Full time Closure Agent
About the Role
The role is ideal for candidates with strong numerical skills, excellent attention to detail, the ability to reconcile accounts accurately, and a commitment to delivering high-quality customer service.
- Account Reconciliation: Ensure timely and accurate reconciliation of care accounts to produce reliable final account balances.
- Ownership of Queries: Take full responsibility for investigating and resolving queries from both internal business areas and external customers, maintaining clear and professional communication throughout.
- Process Improvement: Contribute to the development and implementation of new processes and procedures to enhance the efficiency and effectiveness of the finance function.
- Collaboration: Work closely with colleagues across departments to ensure smooth financial operations and support cross-functional initiatives.
About You
To apply for this post, you must be able:
- To retrieve, analyse and provide accurate and relevant information to enable the resolution of issues, cases and complaints in a timely, sensitive and effective manner.
- To telephone service users / personal representatives / deputy and/or customers, and / or issue guidance, letters and/or emails to resolve any queries received.
- To undertake reconciliations of finance information from various sources, investigate and take corrective action.
- To record all actions undertaken and relevant information on the appropriate record, including service user finance case file.
- To provide relevant information as directed by their manager for the preparation of performance reports.
- To ensure that financial regulations are appropriately complied with, and the accuracy and integrity of the financial and line of business systems and general ledger is maintained and the appropriate reconciliations are undertaken accurately and within the required deadlines.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Karen Dann - ASC Operations and Business Change Manager
Telephone: 0116 3053175
Email: kareen.dann@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Proud member of the Disability Confident employer scheme