Defence Business Services (DBS) - Civilian Personnel Operational Working Patterns and Leave - TL
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £29,580 per year, pro rata |
| Additional salary information: | A pension contribution of 28.97% based on the listed salary |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Norcross - Tomlinson House, FY5 3WP |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 421181 |
Summary
This position sits within the Finance, Procurement & Civilian Personnel (FPCP) business area within DBS; FPCP provides a wide range of HR expert and operational delivery services, including Pay, Recruitment, Working Patterns & Leave and Leaving services across MOD and its arm’s length bodies.
Your specific role will be within the Working Patterns and Leave Team, carrying out various activities relating to various types of absence and providing advice on policy relevant to this subject. You will contribute to accurate Forecasting / Demand profile for HR Operational service line(s) and build a flexible, multi skilled environment to accommodate demand in peaks and troughs. Contribute to ensuring that Operational Planning & Performance data is updated, and analysis is undertaken.
Ideally the candidate should have payroll experience and the ability to handle sensitive cases in a timely fashion as well as being able to respond to demanding customers in a supportive manner, as well as managing a diverse team of approximately 9 staff.
Proactive identification and management of risk across the service lines; supporting and implementing mitigation strategies before any escalation requirement. Any escalation to be managed quickly and appropriately in line with requirements.
Build a culture of continuous improvement in support of delivering an efficient service and value for money for our customers.
Conduct Quality Assurance checks to ensure compliance with policy and procedure, and to identify trends and possible skills gaps/training requirements. Provide support to the Operational Managers, Senior Operational Manager and Assistant Head Civilian Personnel in managing overall service delivery.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
Your specific role will be within the Working Patterns and Leave Team, carrying out various activities relating to various types of absence and providing advice on policy relevant to this subject. You will contribute to accurate Forecasting / Demand profile for HR Operational service line(s) and build a flexible, multi skilled environment to accommodate demand in peaks and troughs. Contribute to ensuring that Operational Planning & Performance data is updated, and analysis is undertaken.
Ideally the candidate should have payroll experience and the ability to handle sensitive cases in a timely fashion as well as being able to respond to demanding customers in a supportive manner, as well as managing a diverse team of approximately 9 staff.
Proactive identification and management of risk across the service lines; supporting and implementing mitigation strategies before any escalation requirement. Any escalation to be managed quickly and appropriately in line with requirements.
Build a culture of continuous improvement in support of delivering an efficient service and value for money for our customers.
Conduct Quality Assurance checks to ensure compliance with policy and procedure, and to identify trends and possible skills gaps/training requirements. Provide support to the Operational Managers, Senior Operational Manager and Assistant Head Civilian Personnel in managing overall service delivery.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.