Defence Business Services (DBS) Central Operations Enquiry Centre Team Leader
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | £29,580 per year, pro rata |
| Additional salary information: | A pension contribution of 28.97% based on the listed salary |
| Hours: | Full time |
| Closing date: | 06 September 2025 |
| Location: | Norcross - Tomlinson House, FY5 3WP |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 419945 |
Summary
Defence Business Services (DBS) provides Human Resource (HR), Pay, Veterans, Finance and Procurement services by delivering critical support that enables MOD and Government to focus on strategic Defence priorities.
Our Enquiry Centre plays an important role as the link between DBS and our customers: we are the first line of customer support, with expert business areas supporting us. Successfully recognised for Customer Service Excellence by achieving and maintaining the Cabinet Office standard.
Our Enquiry Centre’s receive approximately 400,000 contacts per year with a focus on resolving enquiries at first point of contact and customer service excellence. Our Enquiry Centres are fast paced, interesting and varied where customer contacts need to be answered quickly, consistently, and to a high quality.
Our customer facing operating hours are 8am – 4pm, Monday – Friday.
Please note this will be for a Team Leader position on our Veterans UK Helpline Enquiry Centre.
Civilian Personnel – provides a service which enables managers and employees to effectively follow and adhere to HR policies and processes including Resourcing, Pay, Leave and Leavers.
Finance and Procurement Services – provides support to MOD suppliers and debtors, as well as technical advice to accounting, procurement and commercial professionals in MOD.
Veterans UK - Supporting the welfare of our Veterans, War Widows/Widowers and their dependants worldwide, Veterans UK provides the essential support and care for all service personnel following their discharge and transition to becoming a veteran.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
Our Enquiry Centre plays an important role as the link between DBS and our customers: we are the first line of customer support, with expert business areas supporting us. Successfully recognised for Customer Service Excellence by achieving and maintaining the Cabinet Office standard.
Our Enquiry Centre’s receive approximately 400,000 contacts per year with a focus on resolving enquiries at first point of contact and customer service excellence. Our Enquiry Centres are fast paced, interesting and varied where customer contacts need to be answered quickly, consistently, and to a high quality.
Our customer facing operating hours are 8am – 4pm, Monday – Friday.
Please note this will be for a Team Leader position on our Veterans UK Helpline Enquiry Centre.
Civilian Personnel – provides a service which enables managers and employees to effectively follow and adhere to HR policies and processes including Resourcing, Pay, Leave and Leavers.
Finance and Procurement Services – provides support to MOD suppliers and debtors, as well as technical advice to accounting, procurement and commercial professionals in MOD.
Veterans UK - Supporting the welfare of our Veterans, War Widows/Widowers and their dependants worldwide, Veterans UK provides the essential support and care for all service personnel following their discharge and transition to becoming a veteran.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.