Family Worker Ambassador | North London NHS Foundation Trust
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,763 - £43,466 Plus Outer London HCAS |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | London, N15 3TH |
| Company: | Camden And Islington NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7396201/455-NLFT-0338 |
Summary
This role is an exciting opportunity within NCL Home Treatment Team. You will be a member of the CYPMHS NCL Home Treatment Team, working to support young people’s voices to be heard to improve services.
NCL CAMHS Home Treatment Team (HTT)
The North Central London (NCL)
CAMHS Home Treatment Team (HTT) is an intensive, multi-disciplinary community service designed to support children and young people (CYP) aged 12–17 who are experiencing a mental health crisis and may otherwise require hospital admission. The service operates across all five boroughs of NCL: Barnet, Camden, Enfield, Haringey, and Islington.
HTT provides an 8am-8pm Mon-Sun crisis response and home-based treatment as an alternative to inpatient admission. The team delivers intensive, time-limited support tailored to the needs of each young person and their family. The model focuses on early intervention, stabilisation of risk, and recovery in the least restrictive setting, in alignment with the principles of the NHS Long Term Plan and the national CAMHS crisis care framework.
The Band 5 Family Ambassador will support children, young people and their families accessing CYPMHS NCL Home Treatment Services. With lived or professional experience of navigating health and social care systems, they will offer compassionate, non-clinical support and bridge communication between families and the multi-disciplinary team.
Key responsibilities include offering 1:1 and group-based support, advocating for family perspectives, facilitating access to community resources, participating in co-production, supporting siblings, and maintaining accurate records. The role requires flexibility, including evening and weekend work.
The HTT operates a flexible model of care which adapts to the unique needs of each young person and their support network, using a trauma-informed and culturally responsive approach. The Family Ambassador role is central to ensuring that families are empowered, supported, and meaningfully involved throughout the care journey within NCL HTT.
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
Why NLFT?
• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network
•
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Key Responsibilities
Offer regular 1:1 and group-based support to parents/carers during crisis episodes
Facilitate access to local resources and peer support for families
Work closely with clinical teams to provide insight into family perspectives
Support the development of culturally competent and inclusive service delivery
Participate in co-producing family-facing materials and engagement forums
Advocate for family needs and preferences in care planning
Maintain accurate records of interactions and outcomes
Contribute to sibling-specific interventions where appropriate
Work flexibly across the 7-day service, including evenings/weekends
This advert closes on Monday 25 Aug 2025