Concierge
| Dyddiad hysbysebu: | 11 Awst 2025 |
|---|---|
| Cyflog: | £28,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Medi 2025 |
| Lleoliad: | Wandsworth, SW11 4FA |
| Cwmni: | Pinnacle Group Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | P1624-1 |
Crynodeb
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based in Wandsworth. Your responsibilities will include greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming environment. You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
This is a full-time role to work 37.5 hours a week and is located at Prince of Wales Drive, Wandsworth.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- To greet all residents in a polite, professional manner using either their name or “Sir” or “Madam”.
- Monitor the inbox and answer all emails in a timely manner.
- Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book.
- Patrol the site and report any repairs or criminal activity to the Property Manager
- Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal
- Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager
- To report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
- Ensure all Front Desk and lobby areas must be kept clean and tidy at all times.
- Obtain monthly meter reads for all communal electricity meters.
Key requirements:
- Good levels of spoken and written English/grammar.
- Experience of working with the public is essential, ideally in a 5* service related, customer facing capacity.
- Must hold a valid SIA Licence.
- CCTV Licence preferred
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd