Customer Service Advisor
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Harlow, Home Counties, CM19 5GU |
| Remote working: | On-site only |
| Company: | Meridian Business Support |
| Job type: | Permanent |
| Job reference: | 57524491 |
Summary
We are looking for a Customer Service Advisor to join a leading healthcare provider based in Harlow (CM19).
- Immediate start – Next induction is 18/08/2025
- Hourly rate: £12.21
- Monday to Friday 09:00 – 17:00
- 3 month Temporary with the potential to go permanent after training
Do you love helping people through a process, enjoy problem solving and a great communicator?
As a Customer Service Advisor, you’ll handle incoming and outgoing calls, manage the medication deliveries and update patient records accurately
Your focus will be to provide clear, empathetic communication while maintaining confidentiality and compliance with GDPR and NHS guidelines.
This role is fast-paced and requires strong listening skills, excellent attention to detail, and the ability to remain calm under pressure. You’ll work as part of a supportive contact centre team, helping patients navigate their care journey from first call to resolution.
Ideally you will be an experienced Customer Service Advisor or a call handler from a call centre background. Be an excellent communicator, are computer literate and able to pick up systems quickly.
Customer Service Advisor: Key responsibilities
- Handle incoming and outgoing calls from patients, carers, and healthcare professionals, providing accurate information and support.
- Schedule, amend, and confirm deliveries in line with service protocols.
- Manage patient records and update information accurately on the clinical system.
- Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
- Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
- Maintain confidentiality and comply with all data protection and patient privacy regulations.
- Follow scripts and protocols to ensure a consistent and high-quality service.
- Support service improvement initiatives by identifying common issues or bottlenecks
PLEASE APPLY ONLINE TODAY and a member of the team will be in touch
Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
- Immediate start – Next induction is 18/08/2025
- Hourly rate: £12.21
- Monday to Friday 09:00 – 17:00
- 3 month Temporary with the potential to go permanent after training
Do you love helping people through a process, enjoy problem solving and a great communicator?
As a Customer Service Advisor, you’ll handle incoming and outgoing calls, manage the medication deliveries and update patient records accurately
Your focus will be to provide clear, empathetic communication while maintaining confidentiality and compliance with GDPR and NHS guidelines.
This role is fast-paced and requires strong listening skills, excellent attention to detail, and the ability to remain calm under pressure. You’ll work as part of a supportive contact centre team, helping patients navigate their care journey from first call to resolution.
Ideally you will be an experienced Customer Service Advisor or a call handler from a call centre background. Be an excellent communicator, are computer literate and able to pick up systems quickly.
Customer Service Advisor: Key responsibilities
- Handle incoming and outgoing calls from patients, carers, and healthcare professionals, providing accurate information and support.
- Schedule, amend, and confirm deliveries in line with service protocols.
- Manage patient records and update information accurately on the clinical system.
- Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
- Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
- Maintain confidentiality and comply with all data protection and patient privacy regulations.
- Follow scripts and protocols to ensure a consistent and high-quality service.
- Support service improvement initiatives by identifying common issues or bottlenecks
PLEASE APPLY ONLINE TODAY and a member of the team will be in touch
Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.