Lending Associate
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £29,460 per year |
| Hours: | Full time |
| Closing date: | 22 August 2025 |
| Location: | Edinburgh, Edinburgh, EH12 9DR |
| Company: | Lloyds Banking Group |
| Job type: | Permanent |
| Job reference: | 141294_1754663594 |
Summary
Job Description Summary
An exciting opportunity has arisen for a Lending Associate within the Specialist Commercial Banking Sales Team's Lending Centre of Excellence. The Lending Associate will play a key role in supporting Lloyd's Banking Group in becoming the Best Bank for Customers and Helping Britain Recover. You'll deliver outstanding customer service, which is central to our success so, if you enjoy seeing our customers Business's thrive then there's a role for you here.
What you'll be doing
- Support our business customers with unsecured lending applications up to £50,000 and new deposit accounts
- Deliver an outstanding experience, responding to customer's needs, having quality conversations
- Demonstrate empathy and expertise to explore their situation and identify the most appropriate solutions for them or additional ways we can help.
- Remain observant to customer needs and confidently use expertise to identify customers in vulnerable circumstances or those with financial difficulties, proactively offering the most appropriate support.
- Use your skills and demonstrate flexibility to respond and adapt to meet the changing needs of our customers and the Business.
- Demonstrate your expert knowledge, lending accreditations and understanding of our products/services, discussing them regularly and confidently with our customers and therefore delivering fair outcomes.
What you'll need
- Experience of building in the moment relationships in a fast-paced telephony-based customer service environment is crucial.
- Experience identifying immediate and future customer needs.
- Previous lending experience would be beneficial.
- Able to communicate impactfully at all levels complemented with an eye for detail
About working for us
Our focus is to ensure we're inclusive every day, and build an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
Proud member of the Disability Confident employer scheme