Service Manager - People Management - MOR10990
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £71,403.80 to £78,114.40 per year |
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | Elgin, IV30 1BX |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Moray Council |
| Job type: | Permanent |
| Job reference: | MOR10990 |
Summary
Job Description
Service Managers are high value, organisational leaders at the forefront of core service delivery, professional standards and improvement. Service Managers will be subject matter experts in their professional discipline and engage with the extended CLT on performance, key service developments, opportunities for improvement and support a high-performance culture.
Service Managers will collaborate with each other and the extended leadership team to ensure the development of integrated, progressive service models that minimise waste and maximise impact, exploit the potential of partnership and provide best value for customers/service users.
Service Managers will be responsible for designing services, informed by customer insight, and deploying available resources to deliver outstanding customer service to communities across Moray consistent within the Councils strategic priorities and ambitions.
Service Managers will drive the continuous improvement of services and enhancing service performance through the design and deployment of new systems of work, processes, developing skills and new technologies.
Service Managers will be confident in their own ability and ambitious to find the best solution and put citizens/customers/service users first with every interaction, every task, every transaction, every time.
Service Managers will enable staff to deliver for customers/service users by building capacity, capability and confidence of the team to deliver outstanding services that are valued by those customers/service users.
Service Managers are people managers and will create an environment where staff are highly engaged and energised and so able to give their best; supporting staff to appreciate their personal contribution to the team and wider organisational performance enabling every individual respond to the changing demands of their role as customer needs and service models evolve.
Service Managers will encourage a work culture of continuous learning, information sharing, and professional development.
Responsibilities
- Provision of operational HR service
- Pay and reward, grading/reviews, equal pay and equalities
- Local conditions of service and employment legislation
- End to end employment practice
- Corporate planning and change
- Employee Relations, consultation and collective bargaining
- Employment Administration
- Section Management
- Moray Management Methods
The Individual
Core Competencies:
- Citizen/customer focused
- Stakeholder engagement and advocacy
- Highly relational and effective communication
- Ability to build and maintain strong and effective relationships/partnerships with policymakers, community leaders and partners
- Creates a compelling vision and leads change impactfully
- Strong decision making and problem-solving skills
- Technologically aware
- Effective programme leadership
- Inspiring, enabling and develops others
- Enables and delivers high performance
- Financial, operational and business acumen
- Entrepreneurial
- Promotes innovation and best practice
We want Service Mangers to demonstrate the following behaviours and competencies:
- Seeks ambitious outcomes
- Solution orientated
- Making a positive impact
- Use initiative to lead and take ownership on delivering the organisation’s objectives
- Self manage
- Take responsibility for own learning and development
- Be self motivated
- Be passionate
- Be resilient to cope with difficult situations
- Take the lead in setting stretching objectives
- Live the values of integrity, accountability, empathy, humility, resilience, vision, influence and positivity
- Adept at removing the barriers that get in the way of delivering excellent customer service
- Ability to create an environment of trust and encouraging dialogue with teams
- Able to lead, mentor, encourage and empower staff.
- Ability to take responsibility for own learning and continuous improvement
- Responsible and accountable for delivery of outstanding performance results
- From effective partnerships, motivate, enthuse and drive individual and team performance
- Adept at building appropriate and effective networks to best serve communities
Closing date: 29th August 2025
Starting salary: £71,403.80
£37.88 per hour, 36.25 hours per week
For more information contact HR@moray.gov.uk
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