Customer Service Assistant - Libraries (Casual)
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | £12.85 to £13.05 per hour |
| Additional salary information: | A competitive salary Generous annual leave entitlement Access to an occupational pension scheme A range of employee benefits including; public transport and gym memberships discount |
| Hours: | Part time |
| Closing date: | 06 September 2025 |
| Location: | Wakefield, West Yorkshire |
| Remote working: | On-site only |
| Company: | Wakefield Council |
| Job type: | Temporary |
| Job reference: | 243590 |
Summary
We are looking for a highly motivated individual with a strong commitment to outstanding customer service to join our library team. This role is for a Casual Customer Service Assistant – Libraries. You will play a key role in providing excellent customer experiences and supporting the library’s reputation by contributing to the delivery of a wide range of library services. The main responsibility of this role is to provide cover for planned and / or unplanned staff absences and assisting with special events as needed.
You will have:
a positive and flexible approach with the ability to travel across the district by car or public transport
excellent interpersonal skills
previous experience in a customer facing environment
a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
a calm approach when dealing with complex and stressful situations
the ability to engage and interact appropriately with both adults and children
the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
You will have:
a positive and flexible approach with the ability to travel across the district by car or public transport
excellent interpersonal skills
previous experience in a customer facing environment
a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
a calm approach when dealing with complex and stressful situations
the ability to engage and interact appropriately with both adults and children
the ability to encourage and motivate customers to participate in activities which enhances the customer experience.