Guest Services Manager
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Cyflog: | £25,480 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Responsibility allowance paid at 70p and hour until pay rate is reviewed. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Medi 2025 |
| Lleoliad: | SY2 6LG |
| Cwmni: | Kew Green Hotels |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 05a05ba3f95d4418819f |
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The role
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our Holiday Inn Express hotel in Shrewsbury SY2 6LG.
Guest Service Managers work along side 2 other Guest service managers reporting to the Hotel Manager, duties include
- orchestrating the seamless operation of our guest services
- collaborating with other managers to elevate our service levels
- constantly innovating to exceed guest expectations
- handling guest requests with precision and promptness
- proactively seeking new ways to enhance the guest journey
- setting the standard for service excellence
- Cooking a simple buffet breakfast for up to 150 guests
- Cooking simple evening meals for around 20-30 guests
- Food and beverage operational duties such as waiting on, bar and food service
- Clearing tables and washing up
- Keeping all BOH and FOH areas clean and tidy
- Health and safety management as well as food hygiene
- Reception duties including cash handling,actioning emails, checking in and out guests
- Following strict financial procedures with an element of accounting duties
- Dealing with guest complaints
- Running your shift
- Using initative to come up with new procedures and policies to help run the hotel better operationaly
- proactive with sales leads
- Following Brand standards including looking after our loyal customers and enroling new customer in IHG.
- Room cleanliness checks
- Small maintenance duties such as changing light bulbs or replcening broken tv's
Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.
Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Hotel Manager
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!