Guest Service Assistant
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 02 October 2025 |
| Location: | SY2 6LG |
| Company: | Kew Green Hotels |
| Job type: | Permanent |
| Job reference: | cf4d460b311a4eaa9e9a |
Summary
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Shrewsbury SY2 6LG. Excellent customer service is essential.
Guest Service Assistant duties include:
- Working on a busy reception desk checking in and checking out guests
- Working on the bar which is part of the reception desk
- Keeping the breakfast buffet fully stocked and clearing tables and looking after up to 150 guests at breakfast
- Cooking a simple breakfast buffet for up to 150 guests as well as washing up and cleaning of the Kitchen and back of house areas
- Basic cleaning of front of house areas
- Cooking simple evening meals for up to 10-30 covers
- Taking food orders and waiting on looking after evening guests
- Dealing with conferences
- Health and safety as part of your every day tasks
- Small maintenance jobs that may occur such as replacing batteries in remotes, replacing broken tv's and batteries in door locks
- Dealing with guests requests and complaints as they occur
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!