Reviews Officer - Housing
| Dyddiad hysbysebu: | 06 Awst 2025 |
|---|---|
| Cyflog: | £22.55 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Medi 2025 |
| Lleoliad: | Ilford, Essex |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Nations Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Category: Human Resources
Job location: Lynton House, 255-259 High Road, Ilford, Greater London, IG1 1NY, Redbridge Council
Hours per week: 36
Start date: Immediate start
Salary: £22.55 per hour
**Focus will be on clearing stage 2 complaints backlog -experienced officers only**
Overall Role Purpose:
To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessment’s and housing offers through choice based lettings
Manage cases that go to section 204 appeal in the County Court and to further appeal in the higher courts; judicial reviews and other housing court challenges
To reduce the need for provision of temporary accommodation and resulting expenditure by ensuring effective and timely reviews but also offering good quality options, prevention and relief advice as part of reviews casework
To take responsibility for the recording of high quality, key data on all types of reviews which support the submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions is available. Also ensuring information on homelessness and allocations as it relates to reviews is available for analysis locally to support the management of demand and response to trends
This is a specialist role that will be at the forefront of the new reviews functions following the introduction of the Homelessness Act 2017.
Knowledge & Experience
Level 4: Specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in an area of work or study.
May be evidenced by: Certificates of higher education; NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application in the course of experience.
Knowledge
Excellent current knowledge of housing issues, legislation, case-law, policy and best practice in the delivery of services
Knowledge and commitment to provide first class customer service.
A good knowledge and understanding of the government’s welfare reform programme and its implications for the private rented sector and homelessness
A specialist, knowledge of all homelessness legislation, case law and codes of guidance
A detailed knowledge of housing allocations and the operation of part VI of the Housing Act 1996
Knowledge of private sector housing, security of tenure, protection from eviction and housing standards
A thorough knowledge of the range of services provided by the Council for households who are in housing need.
An understanding of the financial implications of decisions
A good knowledge of services, benefits and support available to applicants experiencing housing problems
Experience
Experience dealing of making a range of homelessness decisions and decisions on part VI
Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets.
Experience of achieving performance targets, deadlines and meeting departmental objectives
Experience of providing an effective advice service to members of the public
Experience of implementing an equality and diversity approach to service delivery
Experience of working in a demanding front line customer service environment and of dealing effectively with confrontational and challenging situations
Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need
Experience of carrying out interviews, investigations, negotiations
Experience of effective record keeping including electronically
Skills / Abilities
Ability to work in partnership with a wide range of people and organisations.
Performance focussed and able to meet targets and support the team to deliver.
Proactive, flexible and responsive
Able to achieve positive outcomes for customers
Ability to work as part of a team and take initiative with own cases.
Ability to participate in effective joint working across services.
Commitment to the promotion of a homeless prevention approach.
Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions for customers
Able to set and maintain the highest standards in professional relationships and behaviour with customers, colleagues and other external contacts.
Ability to work effectively and even-handedly with people from diverse backgrounds and circumstances
Ability to analyse complex issues and written material quickly, to think creatively about problems and identify solutions
Ability to plan, prioritise and delegate work and achieve tasks within tight deadlines
Ability to effectively use range of IT applications including database, Word, spreadsheet.
Job location: Lynton House, 255-259 High Road, Ilford, Greater London, IG1 1NY, Redbridge Council
Hours per week: 36
Start date: Immediate start
Salary: £22.55 per hour
**Focus will be on clearing stage 2 complaints backlog -experienced officers only**
Overall Role Purpose:
To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessment’s and housing offers through choice based lettings
Manage cases that go to section 204 appeal in the County Court and to further appeal in the higher courts; judicial reviews and other housing court challenges
To reduce the need for provision of temporary accommodation and resulting expenditure by ensuring effective and timely reviews but also offering good quality options, prevention and relief advice as part of reviews casework
To take responsibility for the recording of high quality, key data on all types of reviews which support the submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions is available. Also ensuring information on homelessness and allocations as it relates to reviews is available for analysis locally to support the management of demand and response to trends
This is a specialist role that will be at the forefront of the new reviews functions following the introduction of the Homelessness Act 2017.
Knowledge & Experience
Level 4: Specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in an area of work or study.
May be evidenced by: Certificates of higher education; NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application in the course of experience.
Knowledge
Excellent current knowledge of housing issues, legislation, case-law, policy and best practice in the delivery of services
Knowledge and commitment to provide first class customer service.
A good knowledge and understanding of the government’s welfare reform programme and its implications for the private rented sector and homelessness
A specialist, knowledge of all homelessness legislation, case law and codes of guidance
A detailed knowledge of housing allocations and the operation of part VI of the Housing Act 1996
Knowledge of private sector housing, security of tenure, protection from eviction and housing standards
A thorough knowledge of the range of services provided by the Council for households who are in housing need.
An understanding of the financial implications of decisions
A good knowledge of services, benefits and support available to applicants experiencing housing problems
Experience
Experience dealing of making a range of homelessness decisions and decisions on part VI
Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets.
Experience of achieving performance targets, deadlines and meeting departmental objectives
Experience of providing an effective advice service to members of the public
Experience of implementing an equality and diversity approach to service delivery
Experience of working in a demanding front line customer service environment and of dealing effectively with confrontational and challenging situations
Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need
Experience of carrying out interviews, investigations, negotiations
Experience of effective record keeping including electronically
Skills / Abilities
Ability to work in partnership with a wide range of people and organisations.
Performance focussed and able to meet targets and support the team to deliver.
Proactive, flexible and responsive
Able to achieve positive outcomes for customers
Ability to work as part of a team and take initiative with own cases.
Ability to participate in effective joint working across services.
Commitment to the promotion of a homeless prevention approach.
Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions for customers
Able to set and maintain the highest standards in professional relationships and behaviour with customers, colleagues and other external contacts.
Ability to work effectively and even-handedly with people from diverse backgrounds and circumstances
Ability to analyse complex issues and written material quickly, to think creatively about problems and identify solutions
Ability to plan, prioritise and delegate work and achieve tasks within tight deadlines
Ability to effectively use range of IT applications including database, Word, spreadsheet.