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Telephone Debt Adviser
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | £25,493 to £28,181.98 per year |
| Hours: | Full time |
| Closing date: | 19 August 2025 |
| Location: | Plymouth, South West England |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Citizens Advice Plymouth |
| Job type: | Permanent |
| Job reference: | 2526 011 |
Summary
We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries?
Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?
We are seeking to recruit additional telephone advisers to join our growing team.
Some of our debt adviser roles are fully telephone-based whilst others require telephone & webchat work - all roles provide a mix of office and remote working. For some roles you will advise clients through pre-booked telephone appointments, whereas for other roles (project dependent) you will advise clients via a National in-bound telephone and webchat service, helping them find solutions to their issues. There’s no ‘average’ appointment or call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.
The employer for this post is Citizens Advice Plymouth.
The role is 37 hours a week on a permanent basis.
For some roles the service will include out-of-hours provision for clients and operate shifts covering the hours between 9am - 8pm Monday to Friday, and Saturday 9.30am to 1pm.
Please indicate which option you can work when applying.
This role will start on: Tuesday 23rd September 2025
Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?
We are seeking to recruit additional telephone advisers to join our growing team.
Some of our debt adviser roles are fully telephone-based whilst others require telephone & webchat work - all roles provide a mix of office and remote working. For some roles you will advise clients through pre-booked telephone appointments, whereas for other roles (project dependent) you will advise clients via a National in-bound telephone and webchat service, helping them find solutions to their issues. There’s no ‘average’ appointment or call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.
The employer for this post is Citizens Advice Plymouth.
The role is 37 hours a week on a permanent basis.
For some roles the service will include out-of-hours provision for clients and operate shifts covering the hours between 9am - 8pm Monday to Friday, and Saturday 9.30am to 1pm.
Please indicate which option you can work when applying.
This role will start on: Tuesday 23rd September 2025