Hospitality Duty Manager
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | £31,137 per year |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Hainault Forest Country Park IG7 4QN |
| Remote working: | On-site only |
| Company: | Vision Redbridge Culture and Leisure |
| Job type: | Permanent |
| Job reference: | REQ000193 |
Summary
We are looking for someone experienced in delivering all aspects of a busy Front of House operation and passionate about all things customer service. You should have experience with managing medium size teams, customer service environment, F&B services and be keen to learn and progress with us as we grow.
This is a hands-on role; you will be the most crucial part of our front of house operations. Involved in coffee/food preparation and general service, ensuring all areas are fully staffed, maintained and service delivery provided to a very high standard.
Located within the scenic views of Fairlop Waters Lake, the boat house is the central hub for all that visit Fairlop waters. Within the facilities is a bar and restaurant open all year round as well as a large function hall and a small meeting room which is available to hire. Surrounding the venue are accessible pathways, nature routes, climbing facilities for all ages, the largest boulder park in the UK as well as a natural play area and facilities for water sports on the lake.
Key Tasks:
To ensure the full range of hospitality services are delivered to high standards.
To ensure the efficient running of the facility management of the hospitality team, customer service excellence, health & safety and security.
To be responsible for managing the customer experience in a positive and professional manner.
To liaise with venue manager in regards to the smooth running of the venue.
Desired Skills & Experience:
Previous experience of staff supervision within a hospitality or leisure facility.
Previous experience of delivering a range of events and private functions.
Food & Hygiene Certificate.
A high understanding of customer service.
Required to work outside normal hours, including evenings, weekends and public holidays.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This is a hands-on role; you will be the most crucial part of our front of house operations. Involved in coffee/food preparation and general service, ensuring all areas are fully staffed, maintained and service delivery provided to a very high standard.
Located within the scenic views of Fairlop Waters Lake, the boat house is the central hub for all that visit Fairlop waters. Within the facilities is a bar and restaurant open all year round as well as a large function hall and a small meeting room which is available to hire. Surrounding the venue are accessible pathways, nature routes, climbing facilities for all ages, the largest boulder park in the UK as well as a natural play area and facilities for water sports on the lake.
Key Tasks:
To ensure the full range of hospitality services are delivered to high standards.
To ensure the efficient running of the facility management of the hospitality team, customer service excellence, health & safety and security.
To be responsible for managing the customer experience in a positive and professional manner.
To liaise with venue manager in regards to the smooth running of the venue.
Desired Skills & Experience:
Previous experience of staff supervision within a hospitality or leisure facility.
Previous experience of delivering a range of events and private functions.
Food & Hygiene Certificate.
A high understanding of customer service.
Required to work outside normal hours, including evenings, weekends and public holidays.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.