HR Shared Services Manager
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Equity House, Irthlingborough Road, Wellingborough,, NN81LT |
| Company: | Booker Group |
| Job type: | Permanent |
| Job reference: | 26929 |
Summary
We’re currently looking for a skilled and people-focused HR Shared Services Manager to lead our central HR advisory and administration team. In this pivotal role, you’ll ensure the delivery of consistent, compliant, and high-quality support across Booker, helping to shape a seamless colleague experience and drive operational excellence.
This role offers hybrid working with 3 days in the office and 2 days from home.
- Lead and empower the People Advisory and Admin team to deliver expert ER advice and accurate HR administration in line with company policy, employment law, and best practice.
- Partner with regional People teams and business leaders to support the full employee lifecycle, from recruitment to exit.
- Ensure timely and professional handling of pay changes, contracts, expenses, fuel cards, and invoices.
- Maintain accurate colleague records and correspondence, ensuring GDPR compliance across SAP and other systems.
- Drive consistency and risk mitigation in ER case management, supporting resolution and compliance.
- Coach and develop your team through regular feedback, 1:1s, performance reviews, and personal development plans.
- Lead team meetings, communicate business updates, and manage resource planning to meet service demands.
- Oversee compliance of standard letters, contracts, and templates, working closely with the Recruitment & Attraction team to support digital onboarding.
- Identify and implement process improvements, promoting collaboration and inclusion in decision-making.
- Monitor absence data and support consistent action across branches to reduce related costs.
- Manage key processes including leaver surveys, night worker health assessments, bereavement communications, and the confidential helpline (Protector Line).
- Provide MI reporting and insights to senior stakeholders across People, Operations, and Resourcing.
- Support employment tribunal preparation and DSAR/PI claims in collaboration with the Policy & Compliance Partner.
- Champion health & safety within the People department, ensuring training, assessments, and compliance checks are up to date.
- Live and lead by example—acting with integrity, promoting inclusion, and supporting Booker’s mission to be a great place to work.
- A confident and empathetic leader with experience managing HR advisory and admin teams previously.
- Strong technical knowledge of employee relations, HR systems, and MI reporting.
- Proven ability to coach, develop, and inspire teams to deliver high performance.
- Excellent stakeholder management and communication skills.
- Commercially aware, with a pragmatic approach to problem-solving and decision-making.
- Experience in project management and cross-functional collaboration.
- Emotionally intelligent, inclusive, and committed to creating a positive colleague experience.