Customer Service Level 2 Apprenticeship (12 - 15 Months) - On-site Communications
| Posting date: | 04 August 2025 |
|---|---|
| Salary: | £15,000 per year |
| Hours: | Full time |
| Closing date: | 31 August 2025 |
| Location: | NN3 6LG |
| Remote working: | On-site only |
| Company: | Pager Call Systems |
| Job type: | Apprenticeship |
| Job reference: |
Summary
Pager Call Systems Ltd was founded in 2008 and is based in Northampton, with excellent transport links and free car parking. Our company supplies a comprehensive range of on-site communication systems to wide range of industries throughout the UK and Europe. These include restaurants, hospitals, leisure venues, hotels, offices, and major retailers. At Pager Call Systems we are proud of our high level of customer service, and we understand that great products are just part of the solution. We believe that attentiveness to our customers and high quality after sales service is crucial in separating us from our competition.
Working as part of a dedicated team, you will work to align our customers’ needs with our industry-leading products and services. You will build relationships with key decision makers and ensure delivery of excellent customer service.
You will:
Raise and chase quotes, process subsequent orders, and follow through to delivery.
Listen attentively to client requests and needs and make relevant recommendations
Provide written quotations.
Contact new and existing customers in line with company sales strategy.
Record calls, emails and set follow up tasks using the company’s CRM system.
Inputting new customer details and raising/sending invoices.
Deal with existing customer enquiries and ensuring their needs are met.
Develop and maintain sales pipeline
Skills
Communication skills
Attention to detail
Organisation skills
Number skills
Team working
Initiative
Proficient in Microsoft Office
Keen to learn
Customer focused attitude
Hours are Monday to Friday 9am to 5pm.
This is a 100% office-based position, however external customer visits may be required on occasion, accompanied by a senior team member.
The role is supported by 20% off the job training and the qualification supporting this role is the apprenticeship Customer Service Level 2 standard. This is all undertaken in the office. This apprenticeship will take between 12 and 15 months to complete.
Working as part of a dedicated team, you will work to align our customers’ needs with our industry-leading products and services. You will build relationships with key decision makers and ensure delivery of excellent customer service.
You will:
Raise and chase quotes, process subsequent orders, and follow through to delivery.
Listen attentively to client requests and needs and make relevant recommendations
Provide written quotations.
Contact new and existing customers in line with company sales strategy.
Record calls, emails and set follow up tasks using the company’s CRM system.
Inputting new customer details and raising/sending invoices.
Deal with existing customer enquiries and ensuring their needs are met.
Develop and maintain sales pipeline
Skills
Communication skills
Attention to detail
Organisation skills
Number skills
Team working
Initiative
Proficient in Microsoft Office
Keen to learn
Customer focused attitude
Hours are Monday to Friday 9am to 5pm.
This is a 100% office-based position, however external customer visits may be required on occasion, accompanied by a senior team member.
The role is supported by 20% off the job training and the qualification supporting this role is the apprenticeship Customer Service Level 2 standard. This is all undertaken in the office. This apprenticeship will take between 12 and 15 months to complete.