Customer Service Representative
| Posting date: | 01 August 2025 |
|---|---|
| Salary: | £12.21 to £12.5 per hour |
| Hours: | Full time |
| Closing date: | 31 August 2025 |
| Location: | CW51AA |
| Remote working: | On-site only |
| Company: | KPI RECRUITING LTD |
| Job type: | Temporary |
| Job reference: | ECCUSTSERVAREP-302665 |
Summary
Customer Service Representative
Location: Crewe
Duration: Temporary
Hours: Monday - Friday, 8am- 4:30pm
Pay Rate: £12.21 - £12.50
Key Responsibilities:
• Process customer orders in a timely and accurate manner
• Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication
• Retain a good working relationship with all internal and external customers and suppliers
• Escalate issues with middle and senior management accordingly
• Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate
• Demonstrate a strong working knowledge of all products and services
• Liaise with internal departments to resolve queries on order amendments and execution
• Investigation of stocks and movements, and customer complaints
Key Experience Required:
• To have a “can do” attitude when resolving issues
• To be excellent with internal stakeholder management and communication
• To be approachable, and communication with customers effectively
• Computer skills on Microsoft Office and ERP systems
If you are interested in this position please apply directly or email your CV over to Lilyj@kpir.co.uk or call 01270 589 943
INDCOM