8554 - Administrative Officer
| Posting date: | 01 August 2025 |
|---|---|
| Salary: | £24,202 per year |
| Hours: | Full time |
| Closing date: | 18 August 2025 |
| Location: | G5 8AQ |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Contract |
| Job reference: | 8554 |
Summary
The Role
Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.
Key Responsibilities
Our Administrative Officer Grade colleagues work across a number of teams within the organisation and key responsibilities in these roles may include:
Supporting applicants to access digital services and complete compensation applications.
Processing, assessing, progressing and deciding compensation claims, in accordance with scheme provisions and guidance.
Providing full and clear explanations of decisions made, keeping the customer at the heart of everything you do.
Responding courteously to telephone and written enquiries and complaints.
Updating and maintaining relevant databases.
Carrying out administration functions, including quality checking, to deliver continuous improvement, assurance and compliance.
Liaising with internal and external stakeholders.
Essential Criteria
Ability to assess a range of information and guidance to deliver excellent customer service.
Ability to work as part of a team and make a positive contribution.
Experience of using Microsoft tools including: Excel, Word, and Teams.
Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.
Key Responsibilities
Our Administrative Officer Grade colleagues work across a number of teams within the organisation and key responsibilities in these roles may include:
Supporting applicants to access digital services and complete compensation applications.
Processing, assessing, progressing and deciding compensation claims, in accordance with scheme provisions and guidance.
Providing full and clear explanations of decisions made, keeping the customer at the heart of everything you do.
Responding courteously to telephone and written enquiries and complaints.
Updating and maintaining relevant databases.
Carrying out administration functions, including quality checking, to deliver continuous improvement, assurance and compliance.
Liaising with internal and external stakeholders.
Essential Criteria
Ability to assess a range of information and guidance to deliver excellent customer service.
Ability to work as part of a team and make a positive contribution.
Experience of using Microsoft tools including: Excel, Word, and Teams.