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PALS Officer
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £33,094.00 to £36,195.00 per year |
| Additional salary information: | £33094.00 - £36195.00 a year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | London, E1 8DA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9363-25-0784 |
Summary
The PALS Officer is a main point of contact for service users who wish to raise concerns, enquires or seek advice or information about Trust. The post holder is required to adopt a flexible and supportive approach to resolving requests for information regarding Trust services via the PALS or its complaints functions. The post holder provides a visible and effective service by ensuring patients, their families, carers and representatives, advocates, and the public have access to and receive high quality and timely information and signposting about the Trust, related health and social care services, and their own personal information. The post holder is an essential point of contact in working closely with front line staff to receive, manage and respond to formal and informal enquiries and complaints in line with Trust policies and procedures and NHS Complaints Regulations. This role provides the main interface with service users and complainants, some of whom may be challenging. It is therefore vital that the post holder has exceptional communication skills and is an effective team player. A professional, caring and respectful manner must be demonstrated at all times.