IT Service Support Officer

Posting date:	31 July 2025
Salary:	£32,089 to £32,724 per year
Hours:	Full time
Closing date:	24 August 2025
Location:	Bristol
Company:	Government Recruitment Service
Job type:	Temporary
Job reference:	418096/1

Summary

Never has there been a more important time for trees and forests to help tackle the climate emergency and provide a much-needed sanctuary for people and wildlife. We aim to at least treble tree planting rates in England by the end of this Parliament, reflecting England’s contribution to meeting the UK’s overall target of planting 30,000 hectares per year by the end of this Parliament. This acceleration in current planting rates in England will contribute to meeting the net-zero by 2050 ambitions, and to government’s wider environmental targets. This is supported by the £640m Nature for Climate Fund announced in the March 2020 budget.

Forestry Commission leads the delivery of the following parts of the tree planting programme:

- sector capacity
- planting on public land
- planting on private land
- promotion and engagement

If you are passionate about the role of forestry in creating a better future for England, and want to play a key part in that, we want to hear from you.

By joining the Forestry Commission, you will become part of a team of passionate, committed colleagues, and be able to build on a wealth of expertise to take this ambitious work forward. You will be able to make your mark by helping the Forestry Commission to transform how we work together and reach new stakeholders.

Purpose of the job

Excellent IT is essential for Forest Services to meet its aims to bring woodland into sustainable management and expand woodland cover in England. This position is a key role in delivering excellent customer service to our IT users.

You will be part of the team that manage and monitor delivery of all Forest Services only IT applications on a day-to-day basis, working with external suppliers and Forest Services contract managers.

Key work areas

You will:

• Provide ongoing 1st line system support for Forest Services staff across a range of new/legacy systems and processes with Area and Admin hub teams, service providers in Forestry England, our partners and external suppliers.
• Develop and maintain excellent relationships with external service providers, Forest Services area staff and other national office teams, delivering excellent customer service to our IT users.
• Be practical, motivated and willing to succeed and always provide assistance and guidance to less experienced team members and system users. Always be focused on continual improvement of the service provided.

1st line support involves carrying out service requests, resolving or facilitating resolution of incidents and administration of change requests.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.