Voids Coordinator
| Posting date: | 30 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | Juniper House. Austin Street. King's Lynn. Norfolk. PE30 1DZ. |
| Remote working: | On-site only |
| Company: | Freebridge Community Housing |
| Job type: | Permanent |
| Job reference: | RPO03552 |
Summary
Ready to take the next step in your career as a Voids Coordinator and make a real difference to homes and communities across Norfolk?
As a Voids Coordinator at Freebridge Community Housing, you’ll provide vital planning, scheduling, and administrative support that ensures our voids service runs smoothly, efficiently, and in full compliance with standards. You’ll work closely with colleagues across the organisation, helping to maintain and improve our homes while driving service improvements that truly make a difference. This role goes beyond reporting—it’s about putting customers at the heart of what we do and playing an active part in shaping better outcomes for our communities.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
• Administrative Support: Provide robust administrative support to the Voids Manager, including budget monitoring and maintaining key databases and systems.
• Financial Processing: Assist with invoice processing, raising purchase orders, and reporting on team performance.
• Data Management: Supply timely and accurate void-related data to the Voids Manager and wider team to support decision-making.
• Void Notification Handling: Review all void notifications and ensure they are processed within expected timescales.
• System Updates: Maintain accurate records of void events within property management systems.
• Operational Coordination: Support the voids team with key administrative tasks such as managing utilities, arranging compliance inspections (gas, electrical, EPC, asbestos), and coordinating clearances, decorating vouchers, and recharges.
• Let-Ready Preparation: Prepare and issue handover packs containing keys, compliance certificates, and essential property documents to support the letting process.
• Performance Monitoring: Monitor surveying-related tasks, flag issues for escalation, and assist managers with compiling performance reports from internal systems.
• Team Collaboration: Organise meetings and events, including preparing agendas, booking rooms, welcoming visitors, and taking minutes.
• Service Improvement: Use data and business intelligence to identify opportunities for change, innovation, and continuous improvement, while maintaining a strong focus on health and safety and personal development.
What we’re looking for:
• Previous experience of working within voids and repairs/maintenance
• Strong organisational skills and ability to prioritise a busy and reactive workload.
• Ability to demonstrate reliability, initiative, ability to work as part of a team and on your own.
• Excellent communication skills and the ability to be clear and consistent with a range of stakeholders
• Administrative skills, including confident use of IT systems including MS Office packages.
• Experience of providing performance monitoring and commentary against business targets and working to meet KPIs
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
• Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
• Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing date: 13th August 2025
As a Voids Coordinator at Freebridge Community Housing, you’ll provide vital planning, scheduling, and administrative support that ensures our voids service runs smoothly, efficiently, and in full compliance with standards. You’ll work closely with colleagues across the organisation, helping to maintain and improve our homes while driving service improvements that truly make a difference. This role goes beyond reporting—it’s about putting customers at the heart of what we do and playing an active part in shaping better outcomes for our communities.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
• Administrative Support: Provide robust administrative support to the Voids Manager, including budget monitoring and maintaining key databases and systems.
• Financial Processing: Assist with invoice processing, raising purchase orders, and reporting on team performance.
• Data Management: Supply timely and accurate void-related data to the Voids Manager and wider team to support decision-making.
• Void Notification Handling: Review all void notifications and ensure they are processed within expected timescales.
• System Updates: Maintain accurate records of void events within property management systems.
• Operational Coordination: Support the voids team with key administrative tasks such as managing utilities, arranging compliance inspections (gas, electrical, EPC, asbestos), and coordinating clearances, decorating vouchers, and recharges.
• Let-Ready Preparation: Prepare and issue handover packs containing keys, compliance certificates, and essential property documents to support the letting process.
• Performance Monitoring: Monitor surveying-related tasks, flag issues for escalation, and assist managers with compiling performance reports from internal systems.
• Team Collaboration: Organise meetings and events, including preparing agendas, booking rooms, welcoming visitors, and taking minutes.
• Service Improvement: Use data and business intelligence to identify opportunities for change, innovation, and continuous improvement, while maintaining a strong focus on health and safety and personal development.
What we’re looking for:
• Previous experience of working within voids and repairs/maintenance
• Strong organisational skills and ability to prioritise a busy and reactive workload.
• Ability to demonstrate reliability, initiative, ability to work as part of a team and on your own.
• Excellent communication skills and the ability to be clear and consistent with a range of stakeholders
• Administrative skills, including confident use of IT systems including MS Office packages.
• Experience of providing performance monitoring and commentary against business targets and working to meet KPIs
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
• Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
• Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing date: 13th August 2025