Warning
This job advert has expired and applications have closed.
Senior Customer Service & Security Advisor
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £27,254 to £30,024 per year |
| Hours: | Full time |
| Closing date: | 12 August 2025 |
| Location: | Gainsborough, Lincolnshire |
| Remote working: | On-site only |
| Company: | West Lindsey District Council |
| Job type: | Permanent |
| Job reference: |
Summary
Band 6a to 6e £27,254 to £30,024 per annum
Permanent Full Time 37 Hours
Based at the Guildhall, Gainsborough
If you have a passion to work with people and take on new challenges, then the demanding and rapidly changing environment of West Lindsey District Councils Customer Services Team is right for you.
We have a busy Public Services Hub and Contact Centre, so, understanding the needs of our customers quickly, you will help residents receive the service that is right for them. This role means you have developed customer care skills and extensive high-level knowledge of all council services and in-depth knowledge of specific council services such as Waste Services, Planning, Trinity Arts and Home Choices to name a few.
As a Senior Customer Service Advisor, you will support Customer Service Advisors to learn and develop their skills passing on your knowledge and expertise, whilst providing outstanding Customer Service and responding to difficult, demanding and upsetting situations that can escalate quickly. As your role will focus heavily on Security, you will possess skills that allow you to be resilient and show emotional intelligence to manage expectations looking after yourself and others.
The environment we work in can be challenging and you must be able to demonstrate previous experience of providing a service to customers, including a security element, good IT skills to input, retrieve and amend data and the ability to listen and identify how you can assist customers accurately and efficiently.
Please visit our website for a full Job Description and Person Specification. If you would like more information contact Laura.Hart-Thompson@West-Lindsey.gov.uk or Kate.Umpleby@West-Lindsey.gov.uk.
To apply: For application documentation, job description and person specification, please click the Apply button at the bottom of the page.
Please note we do not accept CV’s as a form of application.
The successful applicant will be subject to a Basic Disclosure Scotland check. All recruitment correspondence, including interview invites will be sent out via email.
Closing date: Tuesday 12th August 2025
Interview date: Wednesday 27th August 2025
The Council has a commitment to equal opportunities and welcomes applicants from all sections of the community. Also we operate a no smoking/vaping policy.
Permanent Full Time 37 Hours
Based at the Guildhall, Gainsborough
If you have a passion to work with people and take on new challenges, then the demanding and rapidly changing environment of West Lindsey District Councils Customer Services Team is right for you.
We have a busy Public Services Hub and Contact Centre, so, understanding the needs of our customers quickly, you will help residents receive the service that is right for them. This role means you have developed customer care skills and extensive high-level knowledge of all council services and in-depth knowledge of specific council services such as Waste Services, Planning, Trinity Arts and Home Choices to name a few.
As a Senior Customer Service Advisor, you will support Customer Service Advisors to learn and develop their skills passing on your knowledge and expertise, whilst providing outstanding Customer Service and responding to difficult, demanding and upsetting situations that can escalate quickly. As your role will focus heavily on Security, you will possess skills that allow you to be resilient and show emotional intelligence to manage expectations looking after yourself and others.
The environment we work in can be challenging and you must be able to demonstrate previous experience of providing a service to customers, including a security element, good IT skills to input, retrieve and amend data and the ability to listen and identify how you can assist customers accurately and efficiently.
Please visit our website for a full Job Description and Person Specification. If you would like more information contact Laura.Hart-Thompson@West-Lindsey.gov.uk or Kate.Umpleby@West-Lindsey.gov.uk.
To apply: For application documentation, job description and person specification, please click the Apply button at the bottom of the page.
Please note we do not accept CV’s as a form of application.
The successful applicant will be subject to a Basic Disclosure Scotland check. All recruitment correspondence, including interview invites will be sent out via email.
Closing date: Tuesday 12th August 2025
Interview date: Wednesday 27th August 2025
The Council has a commitment to equal opportunities and welcomes applicants from all sections of the community. Also we operate a no smoking/vaping policy.