Casual Welcome Host
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £12.85 per hour |
| Hours: | Part time |
| Closing date: | 14 August 2025 |
| Location: | EX1 2JX |
| Remote working: | On-site only |
| Company: | Exeter City Council |
| Job type: | Contract |
| Job reference: | VAC000300/2025 |
Summary
About you:
We are looking for an individual passionate about customer service, water safety and poolside duties. Someone who enjoys dynamic and fast-paced environment and being on the move behind the scenes, for the purpose of delivering safe and enjoyable experience for customers. You will be a driven, ambitious and independent team-player, with positive and welcoming personality and ability to build friendly relationships with colleagues and guests.
About the role:
1. To work as part of a team to ensure members and visitors are welcomed and their needs understood via a warm friendly & professional atmosphere whilst maintaining a high standard of customer care at all times in order to generate customer loyalty.
2. To assist customers with choice & enrolment on the centres courses.
3. To be aware of all Health & Safety issues within the centre, to constantly implement & assess the practises and draw attention to any unsafe practises.
4. To promote the centre positively at all times & maintain the displays of professional material and to promote & control items for resale and hire.
5. To receive telephone, written & personal bookings & payments for use of the centres facilities
6. To ensure cash handling & reconciliation of monies is carried out and that when required to raise orders and process via the Efins system.
7. To operate the public address systems, telephones & computer booking system.
8. To help maintain the centre in a clean, tidy and pleasant environment in which to work.
9. To undertake any other duties as may be required to assist in the running of the centre.
10. Work closely where required with our partners in Live and Move and Exeter Live Better (Exeter City Council) on joint strategic projects and communications.
11. To assist with the development of Exeter Live Better as a place based brand, whilst also ensuring additional Council branding and guidelines are adhered to at all times.
12. To undertake any other duties which are commensurate with the role in support of Exeter’s place based brand “Exeter Live Better”.
About the team:
It is our passion to make a real difference in people's lives.
Every day we go extra mile to deliver the most enjoyable experience to all our customers.
Each employee plays a crucial part in delivering this outstanding experience at St Sidwell's Point leisure centre and we seek passionate and like-minded individuals to join our team.
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Peter Niblett, Centre Manager, at Peter.Niblett@exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
If you would like further information on this please contact our HR Team at hr.admin@exeter.gov.uk
We are looking for an individual passionate about customer service, water safety and poolside duties. Someone who enjoys dynamic and fast-paced environment and being on the move behind the scenes, for the purpose of delivering safe and enjoyable experience for customers. You will be a driven, ambitious and independent team-player, with positive and welcoming personality and ability to build friendly relationships with colleagues and guests.
About the role:
1. To work as part of a team to ensure members and visitors are welcomed and their needs understood via a warm friendly & professional atmosphere whilst maintaining a high standard of customer care at all times in order to generate customer loyalty.
2. To assist customers with choice & enrolment on the centres courses.
3. To be aware of all Health & Safety issues within the centre, to constantly implement & assess the practises and draw attention to any unsafe practises.
4. To promote the centre positively at all times & maintain the displays of professional material and to promote & control items for resale and hire.
5. To receive telephone, written & personal bookings & payments for use of the centres facilities
6. To ensure cash handling & reconciliation of monies is carried out and that when required to raise orders and process via the Efins system.
7. To operate the public address systems, telephones & computer booking system.
8. To help maintain the centre in a clean, tidy and pleasant environment in which to work.
9. To undertake any other duties as may be required to assist in the running of the centre.
10. Work closely where required with our partners in Live and Move and Exeter Live Better (Exeter City Council) on joint strategic projects and communications.
11. To assist with the development of Exeter Live Better as a place based brand, whilst also ensuring additional Council branding and guidelines are adhered to at all times.
12. To undertake any other duties which are commensurate with the role in support of Exeter’s place based brand “Exeter Live Better”.
About the team:
It is our passion to make a real difference in people's lives.
Every day we go extra mile to deliver the most enjoyable experience to all our customers.
Each employee plays a crucial part in delivering this outstanding experience at St Sidwell's Point leisure centre and we seek passionate and like-minded individuals to join our team.
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Peter Niblett, Centre Manager, at Peter.Niblett@exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
If you would like further information on this please contact our HR Team at hr.admin@exeter.gov.uk