Client Contract Manager
| Posting date: | 30 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | London, EC2M 4AA |
| Company: | NatWest Group |
| Job type: | Contract |
| Job reference: | R-00262035 |
Summary
Join us as a Client Contract Manager
You will play a pivotal role in delivering exceptional client experiences and driving commercial success. Sitting within the Commercial function, you’ll work closely with the Head of Commercial Partnerships and cross-functional teams across the business to lead on client contracting and contracting frameworks.
What you'll do
- Client Contracting: Lead the end-to-end contracting process for standardised client deals, from term sheet development to final contract execution and in-life contract support.
- Complex Deals Support: Support the Head of Commercial Partnerships on larger, multi-product and cross-functional client agreements.
- Contract Framework Development: Assist in building scalable and modular contract frameworks that support a wide variety of products and client sizes.
- Governance & Compliance: Ensure all client and third-party contracts comply with internal governance frameworks and legal standards.
- 3rd Party Contracting: Support the Partnerships team with third-party contracting needs, including supplier or partner agreements.
- Process Improvement: Continuously assess and optimise the client contracting process to improve speed, agility, and accuracy across the commercial lifecycle.
- Cross-functional Collaboration: work closely with Product, Delivery, Legal, and other internal stakeholders to ensure alignment on product offerings, delivery scope, and contract terms.
- Strategic Synergies: Identify and unlock synergies across the broader partnerships and commercial ecosystem to drive operational efficiency.
The skills you'll need
- Proven experience in commercial, legal and / or procurement roles with a strong understanding of SaaS and Service contract development
- Excellent attention to detail and understanding of contractual risk, terms, and complex commercial structures.
- Strong negotiator with experience managing client contracts or partnerships, ideally in a Fintech, scaling or product-driven business.
- Strong project management and stakeholder engagement skills. Highly collaborative, solutions-oriented, and commercially astute.
- Comfortable working in ambiguity and building processes from scratch.
- Confident communicator with the ability to influence and align multiple stakeholders and clients
It would be beneficial if you also had:
- A strong understanding of financial services and applicable regulatory landscape i.e. 3rd party outsourcing, Consumer Duty
- Procurement qualification i.e. CIPs or equivalent experience