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General Manager - Urgent & Emergency Care
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £82,906.00 to £94,632.00 per year |
| Additional salary information: | £82906.00 - £94632.00 a year |
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | London, SE18 4QH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9197-25-0739 |
Summary
KEY RESPONSIBILITIES Performance Management Ensure the delivery of agreed performance indicators for the Directorate in relation to clinical outcomes, clinical efficiency and service line reporting. Ensure the Directorate has clearly defined performance objectives supported by a management regime to deliver continuous improvement. Develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances. Provide regular reports of performance trends and service specific analysis to the Chief Operating Officer and other Executive Directors with assurance that appropriate follow up actions will be completed. Lead on and oversee drafting and presentation of high-quality business cases, position papers and service plans for the Directorate. Lead the development of the annual Service Business Plan in conjunction with the Divisional Director of Operations, Service Leads and divisional managerial staff. Lead on specific elements of the divisional plan as defined by the Divisional Director of Operations. Hold Lead Clinicians, Lead Nurses and Service Managers to account for delivery of their objectives through regular performance and service review meetings. Deal directly with key external stakeholders including local ICBs and Place teams, other external agencies and contractors as required. Participate in the Trust Manager on-call rota. People Management Monitor compliance within the directorate with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur. Line manage, coach and develop Lead Clinicians, Lead Nurses and Service Managers and conduct their annual performance appraisal in conjunction with, respectively, the lead clinician and lead nurse. Ensure that managers have been trained in core workforce policies and are competent to deal with first line workforce issues. Ensure that all staff have annual appraisals and Personal Development Plans that support the Trusts excellence agenda. Ensure that staff are deployed cost-effectively and controls are in place to meet key workforce performance indicators on bank and agency, sickness absence reduction, turnover, etc. Take a proactive approach towards tackling HR issues including recruitment and retention, labour utilisation and skill mix. Ensure that appropriate action is taken to deal with issues of staff discipline, grievance, poor performance and sickness, up to and including dismissal. Manage and lead in a way that ensures respect and inclusion of all groups of staff, patients and carers.