Front Line Operational Leaders
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £22.60 per hour |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Heathrow Airport, London |
| Remote working: | On-site only |
| Company: | The Best Connection Employment Group |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for Front Line Operational Leaders to join our dynamic team at London Heathrow. As a key leader in the organization, you’ll be instrumental in orchestrating your team’s efforts to deliver exceptional service and operational excellence.
About the Role:
In this pivotal leadership role, you will ensure that we consistently exceed industry standards across safety, customer satisfaction, quality, performance, and employee wellbeing. From strategic operational planning to on-the-ground team management, you’ll drive efficiency, engagement, and results.
Key Responsibilities:
-Lead resource planning and team management, including rosters, leave, and overtime.
-Coach and develop team members, offering feedback and identifying growth opportunities.
-Champion customer service excellence and liaise regularly with airline clients.
-Manage team welfare issues and work closely with HR on employee relations and performance matters.
-Promote the companies mission, vision, and values both internally and externally.
-Foster diversity and inclusion in the workplace.
Key Skills & Competencies:
-Health, Safety & Wellbeing
-Leadership and People Management
-Organisation and Time Management
-Strong Communication
-Coaching & Mentoring
-Allocation and Employee Relations experience (preferred)
-Full UK Manual Driving Licence (desirable)
About the Role:
In this pivotal leadership role, you will ensure that we consistently exceed industry standards across safety, customer satisfaction, quality, performance, and employee wellbeing. From strategic operational planning to on-the-ground team management, you’ll drive efficiency, engagement, and results.
Key Responsibilities:
-Lead resource planning and team management, including rosters, leave, and overtime.
-Coach and develop team members, offering feedback and identifying growth opportunities.
-Champion customer service excellence and liaise regularly with airline clients.
-Manage team welfare issues and work closely with HR on employee relations and performance matters.
-Promote the companies mission, vision, and values both internally and externally.
-Foster diversity and inclusion in the workplace.
Key Skills & Competencies:
-Health, Safety & Wellbeing
-Leadership and People Management
-Organisation and Time Management
-Strong Communication
-Coaching & Mentoring
-Allocation and Employee Relations experience (preferred)
-Full UK Manual Driving Licence (desirable)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.