Private Patient Co-Ordinator
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | Rotherham, S65 2AJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0075-25-0015 |
Summary
Key Responsibilities Handle all private patient enquiries via telephone, email, and social media. Convert leads into bookings and follow up with prospective patients to ensure a high conversion rate. Provide detailed information to patients while delivering a professional, caring, and high-quality service. Manage the full private patient pathway and liaise with consultants and internal departments to coordinate appointments, investigations, and treatment plans. Act as the main point of contact throughout the patients journey, from enquiry to post-discharge. Collect, analyse, and report on patient feedback to identify areas for service improvement. Proactively gather and manage patient testimonials, reviews, and satisfaction scores in line with marketing and quality assurance processes. Record and submit data to the Breast and Cosmetic Implant Registry (BCIR) for patients receiving breast implants, ensuring timely and accurate reporting in line with NHS legal requirements. Monitor compliance regularly to meet national standards. Maintain accurate data and support monthly activity reporting to maximise private revenue. Ensure that all administrative tasks are completed promptly and accurately in line with data protection, confidentiality, and CQC standards.