Housing Solutions Officer
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £33,366 to £35,235 per year, pro rata |
| Hours: | Part time |
| Closing date: | 06 August 2025 |
| Location: | Trowbridge, Wiltshire |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Temporary |
| Job reference: | 4674 |
Summary
Salary: £33,366 - £35,235 pro rata
Hours per week: 28.5 hours
Temporary/Fixed term: 12 Months
Interview date: To be confirmed after shortlisting
Housing - Empowering Housing Solutions for All in Wiltshire
Our Housing Solutions team ensures customers can get housing advice and practical help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You'll hold a caseload of customers who are homeless or threatened with homelessness and collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people. You will give advice to others in housing need in our challenging housing market.
We are looking for someone who is highly empathetic, adaptable, customer focused and able to work in a trauma-informed way and has knowledge of landlord & tenant, allocations and homelessness law. You will be able to communicate complex information in an easily understandable way and draft letters to communicate the council’s legal decisions whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered.
Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Hours per week: 28.5 hours
Temporary/Fixed term: 12 Months
Interview date: To be confirmed after shortlisting
Housing - Empowering Housing Solutions for All in Wiltshire
Our Housing Solutions team ensures customers can get housing advice and practical help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You'll hold a caseload of customers who are homeless or threatened with homelessness and collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people. You will give advice to others in housing need in our challenging housing market.
We are looking for someone who is highly empathetic, adaptable, customer focused and able to work in a trauma-informed way and has knowledge of landlord & tenant, allocations and homelessness law. You will be able to communicate complex information in an easily understandable way and draft letters to communicate the council’s legal decisions whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered.
Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.