Tenancy Officer
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £34,550 per year |
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | Weston-Super-Mare, North Somerset |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Alliance Homes Group |
| Job type: | Contract |
| Job reference: |
Summary
We have an exciting opportunity for an experienced housing professional to join our team and build strong relationships with our customers and deliver a full range of support, focusing on their needs from the very start of their tenancy with us.
You will manage complex tenancy management issues throughout the tenancy, working closely with colleagues in other teams to find the most appropriate solution.
When a tenancy ends you will be responsible for supporting customers through that process, making sure that they leave their home with the support advice and information they need to do so successfully.
You will ensure every new customer is happy with their new home and get every new tenancy off to the best start.
About you:
You will have experience in Housing Management with a good knowledge of housing legislation, policy and practice. An excellent communicator, both written and oral, you will ensure customers understand the terms and conditions of their tenancy agreement.
With Legal/Court experience, you will be able to respond to stakeholder concerns, including customers, with tact and sensitivity.
With great time management skills, you will be able to prioritise your workload.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. You must have a full driving licence and access to your own car to be considered for this role. Full Role Profile can be found at the bottom of this page.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.
You will manage complex tenancy management issues throughout the tenancy, working closely with colleagues in other teams to find the most appropriate solution.
When a tenancy ends you will be responsible for supporting customers through that process, making sure that they leave their home with the support advice and information they need to do so successfully.
You will ensure every new customer is happy with their new home and get every new tenancy off to the best start.
About you:
You will have experience in Housing Management with a good knowledge of housing legislation, policy and practice. An excellent communicator, both written and oral, you will ensure customers understand the terms and conditions of their tenancy agreement.
With Legal/Court experience, you will be able to respond to stakeholder concerns, including customers, with tact and sensitivity.
With great time management skills, you will be able to prioritise your workload.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. You must have a full driving licence and access to your own car to be considered for this role. Full Role Profile can be found at the bottom of this page.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.