Customer Service Administrator
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £27,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | CB24 4UQ |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | BWASM-021-22254 |
Summary
Customer Service Administrator| Cambridge | Full Time, 37.5 hours per week | 08:00 - 17:00 Monday - Friday | Earn up to £30,000 with bonus (base salary £27,000)
A high-class brand management and distributor of premium appliances is looking for a Customer Service Administrator.
Operating out of a state-of-the-art facility, this role brings an exciting opportunity to work in an established customer service team, focused on delivering best-in-class service to all customers on our direct-to-consumer websites and marketplace platforms. The ideal candidate will be highly organised, an effective communicator, and passionate about delivering exceptional service.
Are you the right person for the job?
• Experience working in a customer-focused and fast-paced environment
• Have a real desire to go above and beyond for customers
• You have excellent listening skills, can easily build good rapport with customers and display empathy
• A confident telephone manner, self-motivated with a drive to find the right solutions for customers
• Able to work well under pressure, showing resilience and good time management skills
• Confidence in your ability to use IT programs (e.g. Microsoft packages)
• Ability to prioritise workload, whilst being organised and efficient
• Excellent communication skills, both verbal and written
• Good attention to detail, and able to solve problems
What will your role look like?
• Effectively handle incoming customer enquiries via phone, email, live chat and socials in a timely and professional manner
• Delivering an outstanding customer experience
• Efficiently handling customer queries with empathy, knowledge and understanding
• Managing daily tasks within our direct-to-consumer and marketplaces, including processing orders, return requests and uploading stock inventories
• Working positively across internal departments, e.g. sales, logistics, brand teams, to solve customer queries
• Generate and manage reports related to customer interactions, order status, and service levels
• Conduct website audits to ensure we’re always providing the most up-to-date information to consumers, e.g. product information, FAQ’s, manuals
What can you expect in return?
• 25 days of annual leave
• Company Profit Share Scheme
• Contributory Pension (up to 6%)
• Life Cover
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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