Senior administrator/receptionist
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | Uxbridge, UB8 1SD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5405-25-0001 |
Summary
Provide day-to-day leadership, support, and first-line management for the reception team, reviewing staff training, Handle patient inquiries and concerns, offering solutions or escalating issues when necessary. Ensure clear communication between patients, clinicians, and external organisations. Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed. Ensure efficient use of practice IT systems, troubleshoot any issues, and train new staff on relevant software and processes. Ensure reception processes align with practice policies and NHS guidelines. Serve as the main point of contact between patients, clinicians, and other staff members. Assist with problems which may lead to complaints Assist with various administrative duties and other tasks as needed for example registrations, referrals. Supporting the Practice Manager in health and safety audits, ensuring compliance with relevant policies and procedures.