Deputy Patient Experience Manager
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Stockton-on-Tees, TS19 8PE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9345-25-0435 |
Summary
Complaints management, including ability to evaluate information and data from multiple sources, make judgements and provide high quality written and verbal responses in line with national standards and Trust policy. Producing high level reports. Composing letters and emails. Manage the Corporate complaints with the appropriately designated member of staff. Support the Survey Lead in ensuring the Trust has an efficient electronic system in place to capture and report on feedback, including Friends and Family Test.