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Operational Supply Chain Manager

Job details
Posting date: 24 July 2025
Salary: £38,000.00 to £45,000.00 per year
Additional salary information: Competitive
Hours: Full time
Closing date: 09 August 2025
Location: London, SW1H 0BG
Company: Sodexo Ltd
Job type: Permanent
Job reference: SDX/TP/1324814/145811

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Summary

  • 40 hours per week
  • Monday - Friday
  • Home-Based (Must be located within reasonable travel distance to London)
  • £38,000 - £45,000 per annum
  • Sodexo rewards and benefits

Job Introduction

Are you an experienced and proactive supply chain professional with a passion for facilities management and operational excellence? Would you like to play a vital role in supporting a major UK blue light service client – the Metropolitan Police?

We are looking for an Operational Supply Chain Manager to join our high-performing team at Delta 1100, Swindon, SN5 7WZ working within a complex and mission-critical environment. In this role, you will manage a network of FM suppliers, ensuring outstanding service delivery, supplier accountability, and operational readiness across the client’s extensive estate.

This is a home-based position, but you must live within a commutable distance to London due to the need for regular onsite client interaction, as well as occasional travel to our Swindon-based Intelligent Service Centre (ISC).

As Operational Supply Chain Manager, your core responsibility will be to monitor, manage, and enhance the performance of our FM supply chain. You’ll act as a crucial liaison between suppliers, the client’s operational teams, and internal service lines, ensuring the continued availability and compliance of client properties.

You will work at the heart of a fast-paced, highly regulated environment, where attention to detail, problem-solving skills, and service accountability are critical. This role requires a confident communicator who can build strong working relationships, lead supplier performance reviews, and drive continuous improvement.

Whatyou’ll do:

  • Manage supplier relationships across a designated FM supply chain to deliver high-performing, compliant, and value-driven services.

  • Ensure that client properties remain fully operational, that FM assets are maintained, and that all statutory requirements are met.

  • Monitor performance data and analyse KPIs and SLAs, identifying trends and proactively addressing service issues.

  • Lead supplier governance meetings and performance reviews – preparing agendas, tracking outcomes, and following through on actions.

  • Work in close collaboration with the Integrator model, including Helpdesk, Finance, Asset Management, Technical Bureau, and Contract Management teams.

  • Provide operational support and escalation in response to incidents, complaints, work order acceptance delays, and delivery failures.

  • Conduct root cause analyses and lessons learned exercises following critical service incidents.

  • Travel to Metropolitan Police sites in London and periodically to the ISC in Swindon to support relationship management and service alignment.

  • Support the implementation and operational roll-out of contract changes, ensuring accurate service delivery and compliance.

  • Collaborate with Data Analysts to refine dashboards, reporting tools, and performance tracking.

  • Actively participate in a Community of Practice, contributing to shared knowledge and continuous improvement across contracts.

  • Ensure all operational activities comply with the Information Security protocols and integrity standards of the client.

What you bring:

  • Demonstrable experience in supplier and supply chain management, ideally in facilities management or the property services sector.

  • Knowledge of FM service delivery, compliance, and asset management.

  • Strong interpersonal and communication skills, able to liaise effectively with both operational and senior stakeholders.

  • Experience with data analysis and trending to support performance management.

  • Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).

  • Familiarity with CAFM systems and management information reporting.

  • Highly organised, self-motivated, and able to manage priorities in a dynamic environment.

  • Eligible for, and able to pass, Metropolitan Police security vetting.

Desirable

  • Membership in a professional body such as IWFM, CIPS, or similar.

  • Background in public sector contracts or blue light service environments.

What we offer:

Workingwith Sodexo is more than a job; it’s a chance to be part of somethinggreater. You’ll belong in a company and team that values youfor you; you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Mental health & wellbeing support
  • Employee Assistance Programme for personal, legal, and financial advice
  • 24/7 virtual GP & lifestyle rewards
  • Discounts for you & family
  • Financial tools & retirement plan
  • Cycle to Work & Paid volunteering day

Ready to be part ofsomething greater? Apply today!


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