Patient Champion | Chelsea and Westminster Hospital NHS Foundation Trust
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £37,259 - £45,356 pro rata per annum incl. HCAS |
| Hours: | Part time |
| Closing date: | 23 August 2025 |
| Location: | London, SW10 9NH |
| Company: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7334247/289-SC-123 |
Summary
This role is a unique opportunity to support the Trust in the development of this service, and healthcare for the trans community at Chelsea and Westminster Hospital. This includes implementing our vision of creating a high quality, patient centered service that will deliver life-changing benefits to patients. Our principles are based on patients having equal access to surgical services whatever their gender identity with reasonable adjustments to the delivery of care to match the individual’s needs and circumstances.
The role of the Patient Champion is to develop an in-depth understanding of the needs of trans patients, representing their interests in the development of gender affirming services in the Trust.
The Patient Champion will engage with the trans community to organise community forums, workshops and general channels involving trans participants. They will support service improvements by ensuring the model of care is shaped by active service user involvement, and will be able to demonstrate how this is achieved via means that are accessible, transparent and inclusive.
The role will involve working collaboratively with the clinical and operational teams to support health promotion and advocate for trans patients by building relationships with voluntary groups and third sector partners.
The Patient Champion will work across the directorate to establish effective reviews and developments of policies, guidelines and procedures where needed.
They will also play a key role in promoting respect, dignity and equality for trans people and ensure services the Trust provides are timely, responsive and tailored to their needs. The Patient Champion will promote the trans community by working alongside the clinical team in delivering effective educational training workshops.
The role will involve being a confident speaker and using presentation skills to engage with the wider Trust.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
• To promote patient support, advice and advocacy groups across the service.
• Work alongside clinicians and volunteers to refer and signpost patients to internal and external services, statutory and non-statutory organisations.
• To support the Directorate in meeting the requirements set out in the national service specification for Gender Dysphoria Service for Adults (surgical interventions).
• To attend Directorate level meetings as required.
• To represent the patients’ point of view at management level on internal and external committees, panels and organisations.
• To develop a strong working relationship with the TransPlus Gender Dysphoria Clinic at 56 Dean Street.
• Support the service in developing robust and regular patient experience feedback mechanisms and implementation plans.
• To support the Chair of the Patient Forum.
• To maintain an accurate and secure database of trans patients willing to engage with the Directorate to develop services.
• To organise workshops, forums, focus groups, social events.
• To establish an effective approach to publicising the Directorate’s patient focused activities.
• To advise on the development of communication and marketing materials.
Please see attached job description and person specification to this advert for further details.
This advert closes on Thursday 31 Jul 2025