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Patient Service Advisor
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £12.22 per hour |
| Additional salary information: | £12.22 an hour |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Barnoldswick, BB18 5BG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1495-25-0002 |
Summary
Open the building as required and be logged on to EMIS ready at the beginning of your shift. Monitor the practice appointment system Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional. Utilise extended access appointments as required. Answer incoming phone calls and deal with the callers request appropriately. Book patients in and deal with enquiries at the main desk. Answer the intercom and book patients in appropriately. Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed. Send AccuRx message and deal with responses Process incoming and outgoing mail/email Initiating contact with and responding to, requests from patients, team members and external agencies. Speak to patients to try and resolve issues before they become complaints. Input data into the patients healthcare records and code data on EMIS Web system where necessary. Process repeat prescriptions including those submitted online and by email. Process requests for online medical record access. Photocopy documentation as required. File and store records as required. Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Action emails, attaching to records as required. Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team. Receive specimens from patients in line with relevant policy, health and safety and infection control requirements. Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially. Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested Prepare the white board for the following day including room allocation Close the building at the end of the day as required.