Reviewing Officer
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £19,048 per year |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | CV3 3GU |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Penderels Trust |
| Job type: | Permanent |
| Job reference: | ROFM30 |
Summary
We are looking for someone to provide support to the line management in the Financial Money Management Department and work within a team to fulfil Penderels Trust contracts with various Local Authorities. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: Coventry, CV3 3GU (Hybrid role, based on a rota)
Starting Salary: The full-time equivalent is £23,492 per annum; the pro-rata salary is £19,048 per annum
Hours: 30 hours per week
Working days & times: Monday to Friday, 9:00am to 3:30pm
Closing date: Friday, 8th August 2025
Interview date: 27th and 28th August 2025. Interviews will take place face to face. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).
The Role - Your main duties will include:
• Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.
• To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
• To audit and monitor the accounts for all services provided in the Financial Money Management Department including active service users awaiting to be allocated and closure of accounts.
• You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.
• Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PA’s may have been declared to the insurance provider.
• To monitor and update the service users Trackers within the agreed timescale
• Accompanying Independent Living Advisers on Service User visits if necessary
• To liaise with the Local Authorities, DWP and other departments.
• Ad-hoc admin duties
Skills, Experience and Qualification - We are looking for someone with the following attributes:
• Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
• Ability to work in a fast-paced environment
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexible and to deadlines.
• Hold minimum GCSE Grade '4’ or equivalent in English and Maths
Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Free Car Parking Facilities / and more.
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
Location: Coventry, CV3 3GU (Hybrid role, based on a rota)
Starting Salary: The full-time equivalent is £23,492 per annum; the pro-rata salary is £19,048 per annum
Hours: 30 hours per week
Working days & times: Monday to Friday, 9:00am to 3:30pm
Closing date: Friday, 8th August 2025
Interview date: 27th and 28th August 2025. Interviews will take place face to face. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).
The Role - Your main duties will include:
• Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.
• To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
• To audit and monitor the accounts for all services provided in the Financial Money Management Department including active service users awaiting to be allocated and closure of accounts.
• You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.
• Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PA’s may have been declared to the insurance provider.
• To monitor and update the service users Trackers within the agreed timescale
• Accompanying Independent Living Advisers on Service User visits if necessary
• To liaise with the Local Authorities, DWP and other departments.
• Ad-hoc admin duties
Skills, Experience and Qualification - We are looking for someone with the following attributes:
• Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
• Ability to work in a fast-paced environment
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexible and to deadlines.
• Hold minimum GCSE Grade '4’ or equivalent in English and Maths
Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Free Car Parking Facilities / and more.
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.