Onboarding Coordinator
| Posting date: | 22 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 146539 |
Summary
Operations Coordinator - Employee Experience
Location: London, E14 5HP
Hours of work: 40
Contract Type: Permanent
Join us as an Employee Experience Coordinator, where you’ll play a key role in delivering a smooth and engaging onboarding and offboarding journey for colleagues across the UK.
This is a great opportunity to grow your career in a collaborative team, with exposure across multiple areas of the business.
Job Description
Based within the Operations and Development team, you'll work closely with hiring managers and the Resourcing Ops Manager to ensure new starters are welcomed effectively and offboarding is handled with care and compliance.
You'll manage assets, vehicles, and system access, keeping a close eye on costs and accuracy, while also maintaining onboarding trackers and reporting to the Transformation Director.
Key Responsibilities
Coordinate all onboarding activities for new starters, ensuring a smooth and professional welcome to the business
Deliver induction and welcome programmes, including system training (e.g. travel booking, expenses submission)
Arrange and manage provisioning of equipment, system access, tech (laptops/mobiles), and vehicles as required
Maintain and update key data and distribution lists, including new joiners, leavers, and internal changes
Oversee offboarding process: revoke system access, coordinate return of technology and fleet assets
Accurately manage onboarding/offboarding records and track equipment allocations
Serve as a point of contact for administrative onboarding queries from staff and managers
Professional and Personal Competencies/Qualifications
Proven experience in an administrative or HR support role, ideally with a focus on onboarding or recruitment
Confident using Microsoft Office Suite, including Outlook, Teams, Word and Excel
Comfortable managing high volumes of tasks while maintaining attention to detail and accuracy
Knowledge of ISS systems and internal processes is highly desirable
Demonstrated ability to work collaboratively with a wide range of stakeholders across departments and functions
Strong organisational skills, able to prioritise workload and meet deadlines
Professional, proactive, and approachable with a strong customer service mindset
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, E14 5HP
Hours of work: 40
Contract Type: Permanent
Join us as an Employee Experience Coordinator, where you’ll play a key role in delivering a smooth and engaging onboarding and offboarding journey for colleagues across the UK.
This is a great opportunity to grow your career in a collaborative team, with exposure across multiple areas of the business.
Job Description
Based within the Operations and Development team, you'll work closely with hiring managers and the Resourcing Ops Manager to ensure new starters are welcomed effectively and offboarding is handled with care and compliance.
You'll manage assets, vehicles, and system access, keeping a close eye on costs and accuracy, while also maintaining onboarding trackers and reporting to the Transformation Director.
Key Responsibilities
Coordinate all onboarding activities for new starters, ensuring a smooth and professional welcome to the business
Deliver induction and welcome programmes, including system training (e.g. travel booking, expenses submission)
Arrange and manage provisioning of equipment, system access, tech (laptops/mobiles), and vehicles as required
Maintain and update key data and distribution lists, including new joiners, leavers, and internal changes
Oversee offboarding process: revoke system access, coordinate return of technology and fleet assets
Accurately manage onboarding/offboarding records and track equipment allocations
Serve as a point of contact for administrative onboarding queries from staff and managers
Professional and Personal Competencies/Qualifications
Proven experience in an administrative or HR support role, ideally with a focus on onboarding or recruitment
Confident using Microsoft Office Suite, including Outlook, Teams, Word and Excel
Comfortable managing high volumes of tasks while maintaining attention to detail and accuracy
Knowledge of ISS systems and internal processes is highly desirable
Demonstrated ability to work collaboratively with a wide range of stakeholders across departments and functions
Strong organisational skills, able to prioritise workload and meet deadlines
Professional, proactive, and approachable with a strong customer service mindset
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.