PCN General Practice Assistant

Posting date:	21 July 2025
Salary:	£24,129.17 per year
Additional salary information:	£24129.17 a year
Hours:	Full time
Closing date:	04 August 2025
Location:	Broadland Business Park, NR7 0WF
Company:	NHS Jobs
Job type:	Permanent
Job reference:	E0179-1046

Summary

Key Responsibilities GPAs are expected to deliver a combination of the following requirements based on their level of skills and experience: Arranging appointments, referrals, tests and follow up appointments of patients. Completing simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy. Supporting the GP with immunisations/wound care. Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s). Sorting clinical post and prioritising for the GP. Signposting some post to other members of staff. Extracting information from clinical letters that needs coding; adding this to patient notes. Supporting with QOF reviews. Summarising patient medical records into the clinical system, ensuring key clinical information is accurately coded and accessible. Further Requirements GPAs should also: Participate in an annual individual performance review. Track and record evidence of their experience against the national competency framework. Inform the lead GP of any concerns regarding their role and request professional development as needed. Communication Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the organisational environment and with external stakeholders Act as an advocate for patients and colleagues Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate Delivering a Quality Service Prioritise, organise and manage own workload in a manner that maintains and promotes quality Participate in quality assurance and safety processes across the organisation and its activities Participate in shared learning across NNPC and the wider organisational environment Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events Assess the impact of policy implementation on care delivery Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance Leadership Personal and People Development Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode Support staff development in order to maximise potential Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services Critically evaluate and review innovations and developments that are relevant to the area of work Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services Contribute to planning and implementing changes within the area of care and responsibility Contribute to the development of local guidelines, protocols and standards Team Working Understand own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence Create clear referral mechanisms to meet patient need Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team Agree plans and outcomes by which to measure success Management of Risk Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Participate in mandatory and statutory training requirements Apply infection-control measures within the practice according to local and national guidelines Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice Managing Information Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes Manage information searches using the internet and local library databases Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format Collate, analyse and present clinical data and information to the team Learning and Development Undertake mentorship for team members Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (eg courses and conferences) Assess own learning needs and undertake learning as appropriate Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning Equality and Diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Monitor and evaluate adherence to local chaperoning policies Act as a role model in the observance of equality and diversity good practice Accept the rights of individuals to choose their care providers, participate in care and refuse care Assist patients from marginalised groups to access quality care