Site Operations Manager
| Posting date: | 21 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 146412 |
Summary
Site Operations Manager
Location: London, E14 5GL
Hours of work: 37.5
Contract Type: Permanent
The Area Housekeeping Services Manager will lead the daily housekeeping and cleaning operations, ensuring smooth and effective service delivery.
Job Description
You’ll manage and structure the site housekeeping team to meet high standards consistently.
This role is key to driving ISS processes, systems, and compliance on site, helping to maintain quality and operational excellence at all times.
Key Responsibilities
Ensure effective staff management and compliance with all HS&E policies, promoting a strong safety culture and proper PPE use
Maintain a healthy, safe, and secure environment in line with all relevant legislation and client policies, including GDPR and safeguarding
Oversee recruitment, sickness, absence, and disciplinary procedures in compliance with ISS policies
Manage Time & Attendance systems, ensuring accurate wage submissions and timely onboarding of new staff
Build and maintain strong client relationships, delivering excellent stakeholder engagement and identifying growth opportunities
Lead, motivate, and develop teams to meet and exceed quality and productivity targets, including managing subcontractors
Produce accurate reports, support continuous improvement of KPIs/SLAs, and drive innovation through training and mentoring
Professional and Personal Competencies/Qualifications
Excellent written and verbal communication skills
High attention to detail and accuracy
Strong time management with the ability to meet deadlines and work under pressure
Able to work independently using own initiative
Effective communication skills at all organisational levels
Proficient in IT, especially PowerPoint, Word, and Excel
Experience in people management
Geographically suitable for the role
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, E14 5GL
Hours of work: 37.5
Contract Type: Permanent
The Area Housekeeping Services Manager will lead the daily housekeeping and cleaning operations, ensuring smooth and effective service delivery.
Job Description
You’ll manage and structure the site housekeeping team to meet high standards consistently.
This role is key to driving ISS processes, systems, and compliance on site, helping to maintain quality and operational excellence at all times.
Key Responsibilities
Ensure effective staff management and compliance with all HS&E policies, promoting a strong safety culture and proper PPE use
Maintain a healthy, safe, and secure environment in line with all relevant legislation and client policies, including GDPR and safeguarding
Oversee recruitment, sickness, absence, and disciplinary procedures in compliance with ISS policies
Manage Time & Attendance systems, ensuring accurate wage submissions and timely onboarding of new staff
Build and maintain strong client relationships, delivering excellent stakeholder engagement and identifying growth opportunities
Lead, motivate, and develop teams to meet and exceed quality and productivity targets, including managing subcontractors
Produce accurate reports, support continuous improvement of KPIs/SLAs, and drive innovation through training and mentoring
Professional and Personal Competencies/Qualifications
Excellent written and verbal communication skills
High attention to detail and accuracy
Strong time management with the ability to meet deadlines and work under pressure
Able to work independently using own initiative
Effective communication skills at all organisational levels
Proficient in IT, especially PowerPoint, Word, and Excel
Experience in people management
Geographically suitable for the role
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.