Service Delivery Analyst (IT Support and Administration)
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £26,942 to £30,805 per year |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Portsmouth, Hampshire |
| Remote working: | On-site only |
| Company: | University of Portsmouth |
| Job type: | Contract |
| Job reference: | REC00003697 |
Summary
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.
Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
The Role:
Join our team and help make a difference for students!
Are you an IT professional looking to use your skills to support students and staff in a vibrant university environment?
We’re seeking a friendly and proactive Service Delivery Analyst (IT Support and Administration) to join our Student Service Delivery team. Reporting to the Deputy Service Delivery Manager, you’ll provide all levels of IT support across the University’s systems and services—by phone, remotely, or face-to-face.
You’ll work with our ITIL processes (Incident, Problem, Service and Change Management) and contribute to exciting digital transformation projects. You’ll also help students directly with their IT needs and play a key role in maintaining front line services, such as laptop lockers, IT rooms and digital signage. The role also includes some admin tasks like stock monitoring, rotas, and updating webpages.
If you have excellent customer service skills and experience in a customer-focused IT support environment, we’d love to hear from you.
Apply today and be part of something that truly supports student success!
For further information, please contact james.wilkinson@port.ac.uk
This is a fixed term appointment for 12 months.
For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
Competitive salary, including incremental progression within your scale.
Generous pension scheme.
Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
Family-friendly policies supporting flexible working.
Staff discounts and loyalty schemes.
Staff car parking and discounted public travel.
Excellent training and development opportunities.
Staff wellbeing programmes.
Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
Discounted learning.
Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement:
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
The Role:
Join our team and help make a difference for students!
Are you an IT professional looking to use your skills to support students and staff in a vibrant university environment?
We’re seeking a friendly and proactive Service Delivery Analyst (IT Support and Administration) to join our Student Service Delivery team. Reporting to the Deputy Service Delivery Manager, you’ll provide all levels of IT support across the University’s systems and services—by phone, remotely, or face-to-face.
You’ll work with our ITIL processes (Incident, Problem, Service and Change Management) and contribute to exciting digital transformation projects. You’ll also help students directly with their IT needs and play a key role in maintaining front line services, such as laptop lockers, IT rooms and digital signage. The role also includes some admin tasks like stock monitoring, rotas, and updating webpages.
If you have excellent customer service skills and experience in a customer-focused IT support environment, we’d love to hear from you.
Apply today and be part of something that truly supports student success!
For further information, please contact james.wilkinson@port.ac.uk
This is a fixed term appointment for 12 months.
For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
Competitive salary, including incremental progression within your scale.
Generous pension scheme.
Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
Family-friendly policies supporting flexible working.
Staff discounts and loyalty schemes.
Staff car parking and discounted public travel.
Excellent training and development opportunities.
Staff wellbeing programmes.
Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
Discounted learning.
Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement:
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.