Senior Customer Care Administrator
| Posting date: | 20 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 August 2025 |
| Location: | Bury St Edmunds, Suffolk, ip30 9qg |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4709129_1753000355 |
Summary
Your new company
A well-established and growing Woolpit based business.
Your new role
This is a newly created Senior Customer Care Administration job working as part of an experienced and proactive team environment. The job will be varied and involve working with and speaking to a variety of different people across the business. Duties are varied and will include but limited to:
- Assisting with booking appointments with customers
- Coordinating with Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on internal systems
- Managing incoming calls and email enquiries in a professional and friendly manner
- Transferring information from SAP and updating jobs on internal platforms
- Managing your own workload while supporting the wider customer care team
What you'll need to succeed
- Previous experience in a customer care or administrative role
- Highly organised with excellent attention to detail
- Personable and adaptable with a proactive approach
- Strong communication skills, both written and verbal
- Able to work independently and collaboratively within a team
- Good time management and multitasking abilities
- Proficient computer skills, including Excel; Sage experience is advantageous
What you'll get in return
In return, you will have the chance to work within a friendly and proactive team.
- Free parking
- Value-added benefits package
- On-site parking
- Private medical insurance (after probation)
- Monday to Friday-37-hour week
- 100% office-based
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk