Menu

Customer Care Operative

Job details
Posting date: 18 July 2025
Salary: Not specified
Additional salary information: Competitive salary and generous pension contributions
Hours: Full time
Closing date: 17 August 2025
Location: Didcot, Oxfordshire
Remote working: On-site only
Company: Croudace Group
Job type: Permanent
Job reference:

Apply for this job

Summary

We are currently looking for a Customer Care Operative to join our professional Customer Care team in our North Thames Region.

Reporting to the Regional Customer Care Manager, your primary responsibility will be to represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites. These tasks must be completed within designated timeframes, ensuring a high level of customer satisfaction throughout.

Based in the Didcot area, the role will also involve travel to other sites as required. You will be responsible for completing reported defects in occupied properties, sometimes with trade support, and ensuring that all work is completed within agreed timeframes. In addition, you’ll oversee the maintenance of show homes and stock plots. A key aspect of the role involves working closely with various departments, including Sales and Build, to understand company procedures, legal requirements, and development timelines, and to ensure that necessary works are completed at each stage of the process.

Skills & knowledge you’ll bring:
- Previous experience of working within a similar role within the residential housing industry, or a trade background or similar is desirable
- Good all-round knowledge of house maintenance, which could include gas, heating, plumbing, decorating or carpentry, is desirable
- Ability to effectively communicate with all levels both internally and externally but with a particular customer focus
- Strong organisational, timekeeping and attention to detail skills
- You will hold a full UK driving licence and be comfortable driving a van

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Apply for this job