Customer Care Operative
| Dyddiad hysbysebu: | 18 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive salary and generous pension contributions |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | Didcot, Oxfordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Croudace Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are currently looking for a Customer Care Operative to join our professional Customer Care team in our North Thames Region.
Reporting to the Regional Customer Care Manager, your primary responsibility will be to represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites. These tasks must be completed within designated timeframes, ensuring a high level of customer satisfaction throughout.
Based in the Didcot area, the role will also involve travel to other sites as required. You will be responsible for completing reported defects in occupied properties, sometimes with trade support, and ensuring that all work is completed within agreed timeframes. In addition, you’ll oversee the maintenance of show homes and stock plots. A key aspect of the role involves working closely with various departments, including Sales and Build, to understand company procedures, legal requirements, and development timelines, and to ensure that necessary works are completed at each stage of the process.
Skills & knowledge you’ll bring:
- Previous experience of working within a similar role within the residential housing industry, or a trade background or similar is desirable
- Good all-round knowledge of house maintenance, which could include gas, heating, plumbing, decorating or carpentry, is desirable
- Ability to effectively communicate with all levels both internally and externally but with a particular customer focus
- Strong organisational, timekeeping and attention to detail skills
- You will hold a full UK driving licence and be comfortable driving a van
Reporting to the Regional Customer Care Manager, your primary responsibility will be to represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites. These tasks must be completed within designated timeframes, ensuring a high level of customer satisfaction throughout.
Based in the Didcot area, the role will also involve travel to other sites as required. You will be responsible for completing reported defects in occupied properties, sometimes with trade support, and ensuring that all work is completed within agreed timeframes. In addition, you’ll oversee the maintenance of show homes and stock plots. A key aspect of the role involves working closely with various departments, including Sales and Build, to understand company procedures, legal requirements, and development timelines, and to ensure that necessary works are completed at each stage of the process.
Skills & knowledge you’ll bring:
- Previous experience of working within a similar role within the residential housing industry, or a trade background or similar is desirable
- Good all-round knowledge of house maintenance, which could include gas, heating, plumbing, decorating or carpentry, is desirable
- Ability to effectively communicate with all levels both internally and externally but with a particular customer focus
- Strong organisational, timekeeping and attention to detail skills
- You will hold a full UK driving licence and be comfortable driving a van
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.