Passenger Assistant Team Manager
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £47,430 to £52,735 per year |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Elizabeth II Court, Winchester |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Hampshire County Council |
| Job type: | Permanent |
| Job reference: | HCC621663 |
Summary
As Passenger Assistant Team Manager, you’ll play a pivotal role in Hampshire’s School Transport Service, which supports over 14,000 students, including many with special educational needs (SEN), in accessing education safely and reliably. You’ll lead a small but high-impact team who are responsible for overseeing the work of approximately 600 Passenger Assistants across the county. Through strategic leadership, safeguarding oversight, and a commitment to service excellence, you’ll ensure the safe and efficient delivery of transport services for our most vulnerable students.
What you’ll do:
Lead service performance: Take accountability for the quality and delivery of the School Transport Service, ensuring high standards of customer care and timely service across all operations.
Lead the Passenger Assistant workforce: Directly manage a team of 5–6 staff who oversee 600 Passenger Assistants. Responsible for recruitment, retention, complex HR processes, and safeguarding across the service.
Drive recruitment partnerships: Build strong relationships with Hampshire County Council Recruitment and Connect2Hampshire to ensure efficient hiring and continuous improvement in staffing processes.
Coordinate route reviews: Regularly review and adjust Passenger Assistant route allocations, working closely with schools, families, and internal teams to manage changes with care and precision.
Plan for peak demand: Collaborate with colleagues to set up transport arrangements ahead of the academic year, using forecasting and performance data to anticipate and meet service needs.
What you’ll do:
Lead service performance: Take accountability for the quality and delivery of the School Transport Service, ensuring high standards of customer care and timely service across all operations.
Lead the Passenger Assistant workforce: Directly manage a team of 5–6 staff who oversee 600 Passenger Assistants. Responsible for recruitment, retention, complex HR processes, and safeguarding across the service.
Drive recruitment partnerships: Build strong relationships with Hampshire County Council Recruitment and Connect2Hampshire to ensure efficient hiring and continuous improvement in staffing processes.
Coordinate route reviews: Regularly review and adjust Passenger Assistant route allocations, working closely with schools, families, and internal teams to manage changes with care and precision.
Plan for peak demand: Collaborate with colleagues to set up transport arrangements ahead of the academic year, using forecasting and performance data to anticipate and meet service needs.
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