IT Support Apprentice

Posting date:	16 July 2025
Salary:	£283 per week
Hours:	Full time
Closing date:	15 August 2025
Location:	CV37 9NR
Remote working:	On-site only
Company:	Lifetime Training
Job type:	Apprenticeship
Job reference:	VA/244976-37853

Summary

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

· Managing Calls and liaising with customers and suppliers.

· Recording all their requests in the internal tracking system

· Handling incidents reported by users and when needed addressing them or escalating within the department

· Following up incident solving and updating documentation

· Informing users through alerts and communication

· Remote installation of Computer and network hardware and software

· Assist with day to day running of the department

· Setting up of technical equipment and technical fault diagnosis

· Setup of computer hardware to customers requirements

· Daily - Weekly checks